Customer Service Delivery

Eric Sanchez

Buckeye, Arizona 949-***-**** ***********@*****.***

Highly motivated, accomplished leader with 20 years of experience in multi-unit management, sales, finance, and healthcare. Results-driven, with dynamic team-building and collaborative acumen, valuable bi-lingual communication skills, and proficient business development strategies. Thrives in C-suite environments with exceptional organization habits, expert interpersonal abilities, and strong technical knowledge. Professional Experience

Sodexo; Comfort Keepers Home Healthcare Irvine, California Vice-President of Company Operations/Senior Regional Director January 2019 – August, 2022

● Oversee operations of a care agency with 400+ offices in the United States, providing quality individual service through interactive caregiving, serving 2,000+ clients and 2,000+ care providers

● Utilize excellent business development strategies in planning and implementing annual operational budgets of $75 million, including the establishment of initiatives for growth and improvement

● Nurture management and staff connections through player-coach model practices, leading mentoring and succession-planning initiatives, identifying potential for promotion of 75+ personnel to positions of leadership

● Raised Homecare Pulse client survey scores from 70% to 85% by increasing the frequency of interactive communication with 150 office staff and increasing 20 registered nurse (RN) supervisory check-ins

● Transitioned 40 offices from franchise to corporate status during an 18-month acquisition period, with each newly acquired location growing by at least 25% within 6 months

● Adhere to policies and procedures, as well as all health, safety, and regulatory guidelines, to pass 25 internal, state, CHAP, and ACHA health audits and inspections across the country

● Applied for and obtained home health licenses for 40 locations and renewed licenses for 15 locations Sodexo; Comfort Keepers Home Healthcare Irvine, California Senior Director of Operations/Director of Operations November 2017 – December 2018

● Defined and drove initiatives targeted for improvement of sales pipeline, training 75+ personnel, and service delivery, realizing an increase from projected $6 million in revenue to $7+ million in 6 months

● Revamped the training curriculum to include in-house CPR training and "train the trainer" CPI certified RN initiative to streamline the onboarding process and boost the ability to staff the hospital at 90+%

● Enacted cross-facility collaboration to implement a program facilitating 100+ patient transitions from hospital to home for case managers and discharge planners, contributing to a 30% reduction in readmissions

● Led 75 field staff, setting clear expectations, monitoring, evaluating, developing, and rewarding staff performance at 40 sites across several regions, managing a $40 million annual budget Dollar Financial Group; Money Mart Arizona, Midwest and California District Manager October 2001-October 2017

● Responsible for the management of 75+ employees across 27 branches of a $50 million a year company

● Provide effective day-to-day management of District operations in people management, Customer Service, Sales, Risk management and protection of assets.

● Control negotiable instruments, store inventory by adhering to Loss prevention Cash Handling/Reconciliation procedures in accordance with company policies and procedures

● Collaborated and encouraged, reducing turnover by 10% and seeing a 300-hour decrease in onboarding

● Awarded “District Manager of the Year” for excelling among 20 contenders for revenue, Ebitda and budget Core Competencies

Bilingual (English, Spanish), Budgeting and Forecasting, C-Suite Leadership and Management (Business, Policies & Procedures), Communication (Conflict Resolution, Interpersonal), Critical Thinking, Customer Service, Technology (ADP, Data Analysis, Microsoft Office Suite), Time Management, Sales and Senior Care. Education/Certifications

Associate of Science in Computer Networking, High-Tech Institute - Phoenix, AZ References upon request.

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