Diaundra Flanagan

Sarasota, FL *****

ads055@r.postjobfree.com

+1-609-***-****

I'm a team player who's looking to work in an environment that possess a team player environment I have my own transportation as well.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Collections Agent

SRA Associates - Hi-Nella, NJ

October 2017 to Present

Made outbound calls to consumers to setup payments arrangements in order to resolve an unpaid debt. Performed follow ups as needed

Insurance Agent

Alta Resources - Fort Myers, FL

September 2020 to March 2021

in the process of getting my health agent licensed assisting with sales from Blue Cross Blue Shield 3rd Party Collections Agent

MRS BPO, LLC - Cherryhill

March 2016 to April 2018

Made outbound calls to consumers in order to resolve unpaid debts, setup payment arrangements in the order of bi weekly payments and monthly. Performed follow up calls as needed to secure payments. Met budget every month received Commission for meeting monthly quota. Customer Service Representative

Code green solar

June 2016 to January 2018

made outbound calls to homeowners to setup solar consultations.Received inbound calls for confirmations on solar consultations.

Customer Service Representative

Telepoint Communications - Cherryhill, Nj

April 2015 to June 2017

Made outbound calls to homeowners to perform research studies for consultants . Made weekly outbound call quota

Server and Hostess

Shore Diner - Pleasantville, NJ

March 2015 to April 2017

Assisted customers with menu selections and promoted specials took take out orders Customer Service Representative

MAXimum Research - Cherryhill, NJ

September 2015 to June 2016

Performed cold Calls to various businesses to sell cleaning products Server

Ponzios diner - Cherryhill, NJ

August 2014 to June 2016

Assisted customers with menu selections as well as drinks. Promoted daily specials, setup and broke down tables. Used POS Systems to put in menu selections Server

Rio Grande Diner - Rio Grande, NJ

March 2010 to June 2013

Waited on tables,promoted daily specials and bust tables. Picking and Packing

Nabsico - Newark, NJ

January 2009 to December 2011

Picked merchandise and packed it into counted boxes for a day Business Cleaner

Avalon Cleaning - Cape May, NJ

April 2007 to October 2011

Seasonal Work: Clean summer homes and businesses completed spring and fall cleanings Dusted,Vacuum,polished, and waxed floors along with counter tops Server/Waiter

Four Seasons Diner - CMCH, NJ

March 2000 to January 2002

Assisted customers w/ menu selections and printed daily specials, refilled drinks and condiments Education

one year of college in Health Science

Camden County College - Blackwood, NJ

January 2017 to May 2018

High school diploma in academics

Middle township high school - Cape May, NJ

September 1994 to June 1998

Skills

• Microsoft office and crm along with excel (6 years)

• Can type 40 wpm (8 years)

• Call Center

• Customer Support

• Customer Care

• Customer Service

• CSR

• POS

• Cold Calling

• Host/Hostess

• Restaurant experience

• Salesforce

• Serving Experience

• Insurance Sales

• Account Management

• Sales Management

• Outside Sales

• Upselling

• Residential Cleaning

• Direct Sales

• Outbound Sales

• Negotiation

• B2B Sales

• Microsoft Excel

• Microsoft Word

• Cash handling

Certifications and Licenses

Driver's License

Assessments

Food service: Customer situations — Familiar

May 2021

Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Familiar

Work style: Reliability — Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Food service: Customer situations — Familiar

May 2021

Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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