Custer Service Representative and Food Server
Resume:
Diaundra Flanagan
Sarasota, FL *****
*************@*****.***
I'm a team player who's looking to work in an environment that possess a team player environment I have my own transportation as well.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Collections Agent
SRA Associates - Hi-Nella, NJ
October 2017 to Present
Made outbound calls to consumers to setup payments arrangements in order to resolve an unpaid debt. Performed follow ups as needed
Insurance Agent
Alta Resources - Fort Myers, FL
September 2020 to March 2021
in the process of getting my health agent licensed assisting with sales from Blue Cross Blue Shield 3rd Party Collections Agent
MRS BPO, LLC - Cherryhill
March 2016 to April 2018
Made outbound calls to consumers in order to resolve unpaid debts, setup payment arrangements in the order of bi weekly payments and monthly. Performed follow up calls as needed to secure payments. Met budget every month received Commission for meeting monthly quota. Customer Service Representative
Code green solar
June 2016 to January 2018
made outbound calls to homeowners to setup solar consultations.Received inbound calls for confirmations on solar consultations.
Customer Service Representative
Telepoint Communications - Cherryhill, Nj
April 2015 to June 2017
Made outbound calls to homeowners to perform research studies for consultants . Made weekly outbound call quota
Server and Hostess
Shore Diner - Pleasantville, NJ
March 2015 to April 2017
Assisted customers with menu selections and promoted specials took take out orders Customer Service Representative
MAXimum Research - Cherryhill, NJ
September 2015 to June 2016
Performed cold Calls to various businesses to sell cleaning products Server
Ponzios diner - Cherryhill, NJ
August 2014 to June 2016
Assisted customers with menu selections as well as drinks. Promoted daily specials, setup and broke down tables. Used POS Systems to put in menu selections Server
Rio Grande Diner - Rio Grande, NJ
March 2010 to June 2013
Waited on tables,promoted daily specials and bust tables. Picking and Packing
Nabsico - Newark, NJ
January 2009 to December 2011
Picked merchandise and packed it into counted boxes for a day Business Cleaner
Avalon Cleaning - Cape May, NJ
April 2007 to October 2011
Seasonal Work: Clean summer homes and businesses completed spring and fall cleanings Dusted,Vacuum,polished, and waxed floors along with counter tops Server/Waiter
Four Seasons Diner - CMCH, NJ
March 2000 to January 2002
Assisted customers w/ menu selections and printed daily specials, refilled drinks and condiments Education
one year of college in Health Science
Camden County College - Blackwood, NJ
January 2017 to May 2018
High school diploma in academics
Middle township high school - Cape May, NJ
September 1994 to June 1998
Skills
• Microsoft office and crm along with excel (6 years)
• Can type 40 wpm (8 years)
• Call Center
• Customer Support
• Customer Care
• Customer Service
• CSR
• POS
• Cold Calling
• Host/Hostess
• Restaurant experience
• Salesforce
• Serving Experience
• Insurance Sales
• Account Management
• Sales Management
• Outside Sales
• Upselling
• Residential Cleaning
• Direct Sales
• Outbound Sales
• Negotiation
• B2B Sales
• Microsoft Excel
• Microsoft Word
• Cash handling
Certifications and Licenses
Driver's License
Assessments
Food service: Customer situations — Familiar
May 2021
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Familiar
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food service: Customer situations — Familiar
May 2021
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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