Customer Service Center Agent

KELLI MICHELLE JONES

** ******* ***** ********, ** 36092 - 713-***-****

The Dynamic Ms. Kelli Michelle Jones is a top-performing administrative professional with over

5* years track record in customer service, record keeping and general office management

Well-versed in oral and written communication, multitasking and perseverance to task

completion. Proficient in executive support; taking minutes, handling appointments and

messages and writing correspondence. Strong background in MS Word, and Outlook.

Office Management

Records Management

Reports & Documentation Preparation

Self-motivated Professional

Database Administration

Event Planning

Trend and emerging brand awareness

Detail-oriented

Sykes Montgomery, AL 36117

September 2017 - Present

CUSTOMER SERVICE INBOUND CALL CENTER AGENT

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery

of customer service call script within specified time frames. Formulated and enforced Service Center

policies, procedures and quality assurance measures. Addressed customer service inquiries in a timely

and accurate fashion. Properly directed inbound calls in phone queues to improve call flow.

PROMOTION - SCA (Senior Customer advocate)

EDUCATION

SAINT JOHN'S UNIVERSITY - Associates Degree in Business Administration

Queens, NY 1985

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