Customer Service Services Representative
Resume:
Latonya
Smith
Thekinksolution@gma
il.com
League City, TX 77573
SUMMARY
Highly motivated professional with clients years of entrepreneurial and management
experience. Skillfully creates and maintains professional and loyal relationships with co-
workers, staff and clients while managing administrative and sales employees.
Comfortable working independently as manager and leader and as collaborative team
member. Applies business acumen and experience and exercises decisive judgment to
meet and exceed organizational goals. Competitive agent rep with proven track record of
success in tele-marker sector. Successfully lead and mentor high-performance teams.
Facilitate dynamic turnaround in low performing organizations. Innovative professional
with 15 years of expertise in costumer service and management.
SKILLS
Recruiting and hiring * Strategic planning
© Strategic project planning © Staff training and development
e Customer relations
EXPERIENCE
Owner
Houston, TX
Designed by Destiny/Jan 2021 to Current
e Promoted business on social media platforms to maximize brand identity and
generate revenue.
e Set pricing structures according to market analytics and emerging trends.
e Analyzed client business needs and assisted in determining appropriate resources
and strategies.
Agent Services Representative
Houston, TX
Igor/Jan 2018 to Dec 2020
e Led customer service staff in implementing strategies to propel Customer
Satisfaction Index levels and achieve manufacturer service objectives
e — Interacted with customers and retail buyers to follow-up on shipping statuses and
expedited orders.
e Evaluated benefits for each caller to determine service needs and address concerns.
e Achieved high sales percentage with consultative, value-focused customer service
approach
e Collected, monitored and evaluated customer requirements to achieve desired
delivery time and order fill rates.
Agent Services Representative
Houston, TX
CAK Janitorials/ Sep 2014 to Jul 2018
e Assisted customer relationship management by addressing service requests and
assisting clients.
e Maintained up-to-date knowledge of store policies regarding payments, returns
and exchanges in order to provide speedy and accurate service to each customer.
e Investigated technical issues using knowledge base and personal experience to
complete timely resolutions.
Agent Services Representative
Houston, TX
Final Expense Direct/Jul 2009 to Mar 2013,
e Displayed strong telephone etiquette, effectively handling difficult calls.
e Answered questions and informed customers of current sales and promotions.
e Handled client inquiries with exceptional professionalism and enthusiasm.
e Informed customers about product lines and services offered by company.
EDUCATION AND TRAINING
High School Diploma
William Daylor Jun 1988
Santa Barbara, CA
Associate of Applied Science: Communication
Consumes River Sep 2003
Sacramento, CA
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