Spanish Interpreter Surgical Coordinator

Stephanie Galeano

Dedicated Administrative Professional Healthcare Operations Patient Relations Management

Efficient Healthcare Administrator dedicated to workflow efficiency and process improvement throughout the administrative lifecycle. Serves as a dedicated team member who maintains clear understanding of regulatory procedures and policies, allowing for a risk-free and compliant atmosphere. Fluency in English and Spanish.

Career Progression

Intake Specialist, EZRA MEDICAL CENTER Greater NYC Area 2019 to 2020

Hired into the Surgical Support unit to direct day-to-day initiatives, with focus on operational efficiency, patient service, and schedule management. Monitored existing processes and took corrective action, mitigating risk of conflict with patient and service delivery.

Managed and coordinated patient referrals and patient placement/ worked remotely

Drove organization of scheduling and efficiency, ensuring accuracy of surgical bookings, post-op visits, and medications.

Collected and maintained patient information – health, demographic, insurance, and financial.

Developed and shared correspondence with patients, staff, and management, as necessary to the communication process.

Admissions Specialist, FLUSHING HOSPITAL MEDICAL CENTER Greater NYC Area 2015 to 2018

Acted as first point of contact, bringing courteous and prompt processing of patient registration, paperwork, and payments. Overcame objections to deliver outstanding front-of-house experience when meeting to educate and inform patients on medical assessments.

Performed effective bed control and visibility, allowing for real-time coordination and correct patient placement.

Collaborated with medical staff to provide necessary information, resulting in a well-organized and trusting environment.

Arranged hospital transfers; collected and verified patient insurance; answered incoming calls, directing to appropriate personnel.

Assisted with birth certificates and expirations and hospital registrations as needed.

Office Manager, THE CHILD CENTER Greater NYC Area 2013 to 2015

Led administrative and operational workflows while leveraging proficiency in organization and coordination of management procedures. Generated documentation to improve staff and leadership support, allowing for exceptional relationships and continuous engagement.

Coordinated information to non-English clients with 3rd party translation services; independently created schedules and projects.

Directed accounting, invoices, and AR/AP; compiled detailed reporting on payment processing.

Project Lead for correspondence, inventory, and filing; accurately logged reports, scanned documents, and distributed files.

Played an integral role in building rapport, adding value to the brand, and representing the organization in a positive manner.

Surgical Coordinator

Surgical Coordinator, MOUNT SINAI HOSPITAL Greater NYC Area 2011 to 2012

Worked with the Team to review documentation, ensuring completion is accurate and legible for students to schedule interviews. Handled inquiries/complaints using resolution management to overcome roadblocks across service delivery.

Assisted management in arranging meetings and special events.

Aligned with Radiology Residencies & Fellowships to deliver a sophisticated array of diagnostic and interventional services.

Connected and coordinated information to all non-English callers with 3rd party translation services.

Act as a liaison between Hospital units, family members, and physicians.

Professional Certification

HIPAA & Patient Confidentiality Certification, 2019

OSHA Blood-Borne Pathogens & Hazard Communication Certification, 2019

Mandated Reporter Certification, New York State Office of Children & Family Services, 2015

Spanish Interpreter Certification, New York State Medical Career Center & Board of Elections NYC, 2018

Phlebotomy Technician Certification, New York State Medical Career Center, 2017

Medical Billing & Coding Certification, New York State Medical Career Center, 2017

Skills & Expertise

Admin & Operations Management

MS Office 365 & Outlook

Reporting & Documentation

Client & Patient Relationship Development

Billing & Payment Processing

Conflict Resolution

EMR/EHR Systems

Triage Medical Terminology

Laboratory Experience

Medial Scheduling & Planning

45+ WPM

Inventory Management

Office Supervision & Organization

Department Liaison

Clerical Documentation Review

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