Customer support services representative

Tonya Wolfe

Customer Service and Support Professional / Health Information Management

Hopewell, OH 43746

*.*******@*****.*** - 740-***-****

Experienced in EHR/EMR Scanning, Indexing and QA process and HIPPA procedure.

Authorized to work in the US for any employer

WORK EXPERIENCE

Employee Data Processer / Information Desk Reception

Harry and David - Hebron, OH - September 2009 to September 2016

Call Center and Data Order Entry-Customer Resolution-Greeting visitors, applicants and general public,

providing a positive and friendly experience. Contacting appropriate HR person for further assistance. Assisted

with process of recalled and returned employees. Assisted in computer lab current job candidates applicants.

Assisted with telephone interviews, determining appropriate role based on conversation during the interview

best suited for company's mission and goals as well as the employees for the call center.

Employee Data Processing I

800 Flowers Partners - Hebron, PA - November 2009 to July 2016

Call Center and Data Order Entry-Customer Resolution-Greeting visitors, applicants and general public,

providing a positive and friendly experience. Contacting appropriate HR person for further assistance. Assisted

with process of recalled and returned employees. Assisted in computer lab current job candidates applicants.

Assisted with telephone interviews, determining appropriate role based on conversation during the interview

best suited for company's mission and goals as well as the employees for the call center.

Customer Support Assist, Auto/Fire Claims Support

Kelly Services at State Farm - Newark, OH - March 2015 to September 2015

Provided excellent support to claimants and service providers involved in active auto home/fire claims.

Received, researched and routing call to appropriate claim representative. Other task and duties assigned in

downtime.

Shipping Associate

Speed Commerce - Pataskala, OH - November 2014 to January 2015

Inspecting and labeling of outbound shipments to foreign and domestic account holders and buyers for

NexCom, using Ship and Click online web program., Freight Management tasks during down time.

Scanning Production Associate, Health Information Management

Genesis HealthCare Systems - Zanesville, OH - September 2010 to July 2013

Responsibilities

Beginning department was Offsite Medical records management as Front Office Clerk on assignment with

Employers Overload from Sept. 2010 till hired May 2011. Health Information Records Management and

Release of requested medical history to Interested entity such as Primary Care or Facilty via phone, fax

and mail. After hire, I became a Scanning Production Associate. Cross trained in all processes of the

Electronic Medical Record System. The prep process to ensure proper chart order, Scanning documents into

large volume scannerdexing documents scanned to ensure proper placement in the doc system and quality

assurance to ensure accuracy prior to commiting to EMR

Accomplishments

Ablility to effectively adapt to and work on several tasks at one. It is in my nature to go above and beyond my

duties to learn from my experiences. Personal acknowledgements from customer's and clients to my immediate

supervisor.

Skills Used

Operation of high volume scanner. Multiline phone system . Faxing, copying and mailing services.

EDUCATION

Newark City School System

1980 to 1983

SKILLS

Outlook Express and basic Word (2 years), Health Information Management/ Outer Office Receptionist

Release of Health information with the Release of protected health information. (4 years), Proficient personal

and work computer skills. Telephone and Faxing experienced . Scanning, Indexing and Quality assurance

skilled. Ability to multitask. (10+ years), Customer Service Skills (10+ years)

CERTIFICATIONS/LICENSES

Nursing Assistant Certificate

Penn Foster Online Adult Distance Learning-

Medical Office Assistant Generalist's

Mid East Ohio Career Center for Continuing Edu-

Medical Office Assistant Skills

Licking County Joint Vocation Program Certificate-

Nursing Assistant

Licking County Joint Vocational Program

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