Medical Assistant Front Desk
Resume:
Shaniece Hawkins
Westwego, LA *****
******************@*****.***
Objective
A competent and capable Medical Assistant who possesses extensive clinical and administration experience within the modern healthcare setting. Very reliable to help patients by providing them with information, services, and assistance. Confident in my ability to demonstrate competency and professional responsibility within this pressurized and demanding role. Experience
JAN 2022 - PRESENT
Crescent City Physicians, New Orleans, LA - Medical Receptionist
● Manage a medical front desk in areas of manual and computerize scheduling and medical/insurance records management including major carriers and Medicaid.
● Learned and operate chiropractic equipment (decompression; Leander) & x-rays; enabling Dr to have more time for patients.
● Greet and check-in patients, including obtaining accurate patient demographic information, patient registration, and checking insurance eligibility.
● Provide excellent customer service for patients ensuring confidentiality and privacy protocols in accordance with clinic policies, procedures and HIPAA requirements.
● Inform shift manager and triage nurse regarding patient flow, patient s needs and family information.
● Book surgeries; triage patient calls; assess patient needs, and refer to appropriate medical staff SEPT 2019 - DEC 2021
Lafon Nursing Home, New Orleans, LA - Patient Sitter
● Ensuring the supervision of patients at all times.
● Assisting patients with basic personal care, and to move or walk around.
● Providing patients with emotional support.
● Monitoring patients' vital signs.
● Refraining from performing additional, unauthorized functions.
● Detecting changes in the condition of patients.
● Alerting nursing staff when patients need help.
● Maintaining records of care provided for patients.
● Maintaining confidentiality of patient information. AUG 2017 - SEPT 2019
Tulane Medical Center, New Orleans - Evs
2
● Additional cleaning and bed making as required by patient discharge or transfer to include removal of clinical support equipment and supplies soiled linen
● Keep your room attendants cart and equipment neat, clean and in good condition
● Replenish paper supplies such as towels and toilet tissue
● Cleans Ariel signs and décor that include vacuuming, wiping or sweeping (dusting) or washing
● Dust or wet mops floor and vacuum carpets
● Cleans and polishes mirrors, glass partitions, doors and similar interior glass surfaces Education
AUGUST 2013 - MAY 2017
Kipp Renaissance High, New Orleans, La - HS Diploma SEPT 2022
N.A.N.A -Nursing Assistant Certification
Skills
-Patient Services -Medical Records -Typing
-Medical Terminology -Office Procedures -Microsoft Office
-Appointment Setting -Medical Screening -HIPAA Guidelines
-Administrative Support -Patient Charts -First Aid & CPR
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