Customer Service Office Assistant

PROFESSIONAL SUMMARY

Talented Department Manager promoting excellent service, employee development, and interpersonal skills coupled with more than 20 years of experience. Highly effective and comfortable working with people of all personalities. Pursuing a new role where hard work and dedication will be highly valued.

SKILLS

●Inventory Management

●Employee training and development

●Ordering and invoicing

●Cash handling

●Customer Service

●Detail Oriented

●Safe food handling

●Serv-Safe Certified

●Strong work ethic

●Integrity

Thrives in fast paced environment

WORK EXPERIENCE

McDonald’s Department Manager Rogers, AR – 12/2019 - current

●Manage inventory and receiving operations to maintain optimal stock levels and meet expected demands

●Coach sales associates on product specifications, selling techniques, and sales incentives significantly increasing customer satisfaction ratings

●Works actively as management team to create daily and weekly sales plans based on weekly sales trends

Merry Maids House Cleaner Lead Lowell, AR – April 2019 - December 2019

●Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces

●Delivered quality customer service to address urgent needs and cleaning requests

●Created spotless surfaces by dusting, sweeping, vacuuming and mopping homes

●Removed bed sheets, towels from rooms and pre-treated stains to maintain and restore linen condition

●Disinfected and mopped bathrooms to keep facilities sanitary and clean

●Adhered to professional house cleaning checklist

●Vacuumed rugs and carpeted areas in offices, lobbies, and corridors

●Verified cleanliness and organization of storage areas and carts

●Disposed of trash and recyclables each day to avoid waste buildup

●Hand-dusted and wiped down office furniture, fixtures, and window seals to keep areas clean and comfortable

Temporary Assignments – June 2018 - April 2019

Staffmark – October 2018 – April 2019

●clerical work, filing, office assistant

Wal-Mart Deli Associate Fayetteville, AR – September 2016 - May 2018

●Opened new inventory and rotated stock by dates to maintain freshness

●Kept work areas clean, neat, and sanitized according to requirements

●Listened to customer needs and suggested additional menu items as appropriate

●Provided exceptional customer service to all guests at all times

●Prepared orders according to customer preferences

●Provided quick resolutions to customer problems

●Brought in management when needed to resolve complaints

●Assisted co-workers when possible

McDonald’s Department Manager Springdale/Fayetteville, AR – June 2001 - September 2016

●Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills

●Ensured that all employees within kitchen department presented a positive, exemplary to customers

●Adhered to all safety procedures, company standards, and policies

●Completed all point of sale opening and closing procedures including counting the contents of cash register daily

●Responded to customer concerns with friendly and knowledgeable service

●Engaged with customers in sincere and friendly manner

●Fostered positive work environment by consistently treating all employees and customers with respect and consideration

●Preserved a perfect attendance record for 15 years

EDUCATION

Nogales High School High School Diploma La Puente, CA

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