Package Handler Mail Carrier

● Cheree Linder

************@*****.*** · ***** Twickingham Dr Sterling Heights, MI 48310 · 313-***-**** Objectives

Motivated results driven customer service executive with 15+ years in sales and supervisory positions. Focused on delivering exceptional service to internal and external customers. Maintained and maximized retail operations at various locations. Effective training and development of staff. Detailed execution of company standards of operation. Trusted employee with highest level of ethics. Core Competency

● Sales and Customer Service

● Detailed and Organized

● Time Management

● Training and Development

● Effective Listener

● Loss prevention

● Integrity and Trust

● Conflict resolution

Experience

Fedex Ground

Package Handler May 2021-Current

● Scan parcels to be loaded to corresponding truck for delivery route accurately and efficiently

● Load parcels to truck/van lines by route and delivery order Rocket Mortgage

Mortgage Loan Officer Aug 2021-May 2022

● Interview clients to Determine eligibility for mortgage loans

● Review client credit report, debt to income, loan to home value

● Select and advise program/product that best suits there specific need

● Build strong client relationships by delivering 1st class service

● Follow all National, State, local financial rules and regulations

● Files loan application and manage client sensitive documents needed to process loan in timely manner

USPS

Mail Carrier Sept 2017-Aug2020

● Sorted and prepared mail and parcels for delivery routes Cheree Linder

● Efficiently delivered and collected mail along designated routes

● Collected money for cash on delivery, postage due and handled other forms of secured mail services for residential and commercial customers

● Answered questions about procedures and services Sam’s Club

Front End Supervisor Sept 2016-Sept2017

● Manage customer service and administrative duties in various Depts. to exceed customer expectations

● Supervise 20+ team during shift, tracking breaks and helping resolve any problems that occur

● Resolve customer complaints and billing discrepancies

● Cross train and provide backup for other customer service representatives when needed

● Maintain adequate supply of cash for cash stations

● Insure that all cashier's operated with the highest efficiency according to company standards

● Maintain company policies and procedures through proper handling of all transactions and documents for cash, check, credit acceptance and approvals Kellogg's

Merchandiser April 2016-Sept 2016

● Ensured products were stocked, clean and rotated for best presentation

● Assembled merchandise according to plan directives

● Helped customer with any inquiries they may have had

● Promoted products to clients to increase sales

● Monitored inventory levels and performance reports to identify opportunities

● Worked closely with buying team on related issues Footlocker Inc.

Store Manager Aug 1999-Feb 2016

● Successfully produced sales gain of 20% yearly

● Turned around stores shrink to lowest level in history of location

● Consistently increased customer's satisfaction through survey program

● Directed all aspects of day to day operations of business

● Recruited, Coached, Trained and Developed associates on best practices of customer service and store operation

● Set up and maintained appealing store visual merchandise plans to increase productivity

● Ensured that inventory pricing and displays are executed to company standards

● Directed and supervised employees on effectively engaging in sales, inventory-receiving and shipping, reconciling all tender receipts, or in performing services for customers.

● Instructed staff on how to handle and resolve difficult and complicated sales.

● Plan and prepared work schedules and kept records of employee's work schedules and time cards.

● Kept records of purchases, sales, and requisitions.

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