Receptionist

Sonia Ramirez

408-***-**** l ***************@*****.***

SUMMARY

Energetic Receptionist and Administrative Assistant with [20] years’ experience in high-level executive support roles-Organized and Professional. Front Desk Admin who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed

HIGHLIGHTS

Self-directed

Time management

Dedicated team player

Strong interpersonal skills

Understands grammar

Mail management

Meeting planning

Self-starter

ACCOMPLISHMENTS

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

EXPERIENCE

Orlando, Mitts, Moore & Company, San Jose, CA 01/ 2018- 03/2018

Front Desk Admin

Managed front desk area with excellent customer service, including phone calls and greeting visitors

Handled daily administrative duties such as filing and managing the master calendar

Scheduled all client appointments and arranged appropriate agendas

Assisted in the registration, paperwork and billing process for all new and existing clients and customers and handled all direct communication with client

Processed credit card, cash and check payments and provided receipts to clients on a monthly basis

Coordinated with client and staff to insure the office ran smoothly, efficiently and successfully

Created procedure manual to ensure continuity in absence of prime coverage, ensuring excellent customer service.

Managed mail.

Photocopied and faxed documents

Webber and Company - San Jose, CA 01/2016 to 04/2016

Administrative Assistant

I worked as a seasonal Administrative Assistant for a tax firm.

My responsibilities included, scanning, faxing, scheduling calendars, handling incoming/outgoing mail, FedEx, DHL, UPS.

Responsible for receptionist area, heavy incoming calls, working with clients.

Filing of documents

Correspondence management

Answered phone and directed phone calls on a multi-line phone system

Took and delivered messages, faxes, and letters.

Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management

Opened, sorted, and distributed incoming messages and correspondence

Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices

Greeted visitors and determined to whom and when they could speak with specific individuals

Recorded, transcribed and distributed minutes of meetings

Berger/Lewis Accountancy — San Jose, CA 04/2000 to 08/2015

Receptionist

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion.

Served as central point of contact for all outside vendors needing to gain access to the building.

Planned meetings and prepared conference rooms.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Received and distributed faxes and mail in a timely manner.

Received and screened a high volume of internal and external communications, including email and mail.

Maintained and reserved the executive conference room calendar.

Managed daily office operations and maintenance of equipment.

EDUCATION

Sawyer Business College - San Jose, CA

Business Administration, 94

Office Administration coursework

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