Entry Specialist Data

STELLA EHIGIE

*************@*****.*** 682-***-**** Arlington, TX 76006

Summary

Versatile skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over 7 years of experience working in Sales retail settings. Multilingual Customer Service Representative quickly and effectively resolves complaints and issues. Well-trained and composed in busy call center settings. Proficient in Microsoft, excel, FORM OPX and etc.

Skills

• Insurance program management

• CRM software

• Policy writing

• Machine Learning

• Patience

• Professionalism

• Insurance product promotion

• Financial analysis software

• Critical Thinking

• Customer service

• Calculate premiums

• Marketing strategies

• Sell policies

• Update records

• Time Management

• Type 70 WPM

• Verbal and written Communication

• Account management

• Leadership Skills

• Conflict resolution

• Empathy

• Problem Solving

• Settlement determinations

• Presentation skills.

Experience

Safe Employed Arlington, TX

Insurance Agent

10/2021 - Current

• Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.

• Transfer information from hardcopy to digital format. Oversee the entire conversion process, verifying the validity of information, designing storage platforms, and training staff on document retrieval procedures.

• Increased data collection accuracy by recording client account information with zero discrepancies.

• Drove client retention by increasing savings opportunities and identifying premium discounts.

• Received underwriting approvals after accurately completing applications for insurance coverage.

• Analyzed customer needs and provided best options, upselling products and services.

• Engaged customers and provided high level of service by carefully explaining details about documents.

• Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situation

American / Marksman Arlington, TX

Data Entry Specialist

01/2016 - 10/2021

• Scanned and eliminated outdated records to reduce physical document storage footprint.

• Transfer information from hardcopy to digital format. Oversee the entire conversion process, verifying the information, designing storage platforms, and training staff on document retrieval procedures.

• Coordinated, scheduled and executed in-depth data entry projects.

• Updated departmental standard operating procedures and database to accurately reflect current practices.

• Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.

• Identified system and account issues to quickly and accurately resolve.

• Monitored updates to company databases and corrected identified errors.

• Executed data verification to ensure expedient error detection.

• Communicated with coworkers regarding deadlines and project milestones.

• Reviewed and updated account information in company computer system.

• Identified, corrected and reported data entry errors.

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• Provided outstanding service to new and long-standing customers by attending closely to c

Amazon Arlington, TX

Customer Service Representative

06/2016 - 07/2021

• Reviewed customer account information to determine current issues and potential solutions

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.

• Escalated customer concerns, store issues and inventory requirements to supervisors.

• Answered 50 inbound calls per day and directed to individuals or departments.

• Supported operational improvements and resolution of problems to deliver top-notch customer service.

• Exceeded company productivity standards on consistent basis. Education and Training

BISHOP AJAJI CROWTHER LAGOS STATE

High School Diploma

05/2010

Certifications

• Licensed Financial professional - 2021 LFP,

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