Customer Service Account Manager

LEKISHA WASHINGTON

**** ******** ***** *** *****, Nevada 89142 • 702-***-****• *******.**********@***.***

OBJECTIVE

A position where my extensive experience can contribute to your customers' satisfaction and your company's success.

Work Experience

Anthem Oct. 2021-May 2022

Anthem Blue Cross BlueShield

Work from Home and take incoming calls and assist members that have questions regarding their healthcare policy.

Credit Acceptance June 2019-June 2020

FE Collector

Collect on a past due automotive acct and bring the acct current and offer support in processing payments and setting arrangements

LA Fitness Dec. 2018 – June 2019

Customer Service

Greet and answer any questions that a customer may have about training or training equipment. Sign customers up for a new gym membership.

Barclays May2016 – May2018

Fraud Investigations Analyst

Investigates theft or forgery within a customer accounts and transactions on behalf of a bank or a financial institution. Process chargebacks that are within Reg. Z timeframe. Investigated credit card fraud, ACH fraud, check fraud, work SAR cases. Generated reports and findings and document the outcome of the findings.

American Express October 2014 - Apri2016

Customer Service/Account Manager

Assist customers and provide customer service to cardmembers’ that would like to make payments on their account or would like to make payment arrangements on their account.

Portfolio Recovery Associates October 2011 - July 2014

Account Manager

Verify payments and collect on a debt that is in litigation and assist customers that would like to setup payment arrangements on a past due account.

Academic Certifications & Education:

Diploma All Subjects Required, 1994

Cheyenne High School

College Graduate, Computer Business Administration, 1999

Heritage College

I have learned and achieved numerous computer programs such as PowerPoint, Excel, Windows, Spreadsheet, 10key.

References:

Available Upon Request

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