Business Ops

JAMIE JOHNSON

Dallas, TX 214-***-****

adrzy9@r.postjobfree.com

QUALIFICATIONS SUMMARY

Results-driven professional with over 10 years support experience. Problem-solver, adaptable, listens attentively to understand, identify, and gather data, with appropriate resources, to restore, maintain and improve operations

CORE COMPETENCIES

Account/Portfolio Management Customer Relationship Management Processing/Analysis Policy & Procedure Administration

COMPUTER SKILLS

General office equipment/ MS Office & other operating systems Bachelors of Science in Business Administration Texas A&M University- Commerce, TX Diploma Athens High School, Athens TX

PROFESSIONAL EXPERIENCE

Plains Capital Bank Dallas, TX October 2020-July 2021 Shipping Coordinator

• Created and maintained logs, reports, records and files

• Made proactive decisions and/or conducted research to determine issues with received or missing loan package(s) identifying problems, if any, working through to resolution. Escalated issues for action to appropriate to manager or specialized staff for immediate action if needed. Tom Thumb/Albertsons Duncanville, TX October 2019-October 2020 General Clerk/Cashier

• Handled and closed cash register by accepting various forms of payments(general register transactions as required)

• Retained knowledge of store ads and prices (i.e other duties as assigned) for assistance in other department areas as needed

Santander Consumer USA Lewisville, TX June 2014-January 2017 Funding Analyst/Early Stage Account Manager

• Defined and documented customer automobile retail & lease contracts assigned ensuring inputted data in CARS/MYSup Funding Systems was accurate and complete

• Reviewed Consumer Retail contracts including but not limited to interest rate, terms, advances, loan to values, budget analysis (DTI & PTI ratios); adhered to rules and policies of protected personal information (PPI) i.e. SSN, date of birth, home address, home telephone number, etc.

• Handled call escalations from dealers/customers/vendors in a timely manner helping to reduce delinquency on accounts in effects to build & maintain business relationships CountryPlace Mortgage. Addison, TX December 2010-June 2014 Quality Control

PeirsonPatterson, LLP/P&P Services, Inc.

Closing Specialist/Coordinator

• External seller loans files were examined ensuring compliance and federal regulations were met prior to purchase

• Recognized fraudulent transactions and investigated discrepancies if any within the loan file maintaining audit findings and conveying data to senior management timely and efficiently.

• Examined underwriters’ decisions considering debt to ratio, credit report, salaries, and income/wages, etc. necessary for loan approval

Franklin American Mortgage Irving, TX May 2007-August 2010 Correspondent Auditor

• An official liaison for assigned responsibilities for all correspondent departments

• Examined and analyzed CPR (correspondent progress reports) and determine quality and fundability trends

• Responsible for high level risk analysis on loans and apply RESPA requirements to those loans

• Maintained escalated cases and determines course of action needed to minimize risk.

• Completed detail research/auditing as necessary regarding loan documentation, i.e. 1003s, HUDs, title commitments, appraisals, DU/LP analysis, credit reports etc. Personal and Business references available upon request

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