YOLANDA GLOSTER

**** ******** *** *

PHILADELPHIA, PA 19150

(CELL) 404-***-****

adrzx4@r.postjobfree.com

CAREER SUMMARY

Over 10 years Bank Operational experience in Support Processing, Proof Encoding, Credit Investigation, and Mortgage Servicing. Successful in generating revenue and a business relationship through sales. Experienced Call Center Specialist & trainer currently qworking towards a Bachelors of Science in Business Technical Management and Healthcare Administration Degree.

* Strong Communication and Organizational Skills * Process and Procedures

* 14,000 Numerical keystrokes & 50 WPM * Leadership skills

EXPERIENCE

06/2016 - 03/2020

UBER DRIVER Philadelphia tri-state area

* Process and Procedures * Leadership skills

Provide door to door professional ride sharing service for local riders within the Philadelphia area. Give suggestions or places to dine and visit to all out of town visitors. Discuss various topics such as local universities for potential students and residential areas within the city for new homeowners looking to relocate.

08/2014- 04/2018

TECH SUPPORT AGENT, COMCAST BUSINESS SERVICING - Horsham, PA

Responsible for providing technical support & service to our

small and medium business customers by promptly answering inquiries,

providing accurate information while troubleshooting and problem solving with customers. May act as a resource for colleagues with less experience. Provide resolutions to customers via telephone, email to assist with multiple customer inquiries and issues regarding billing, credits, change of service, disconnecting, name change and porting numbers.

06/2013-08/2014

CALL ASSOCIATE, BAYVIEW LOAN SERVICING - Ft. Washington, PA

Assist with resolutions for Delinquent accounts. Maintain record of calls using Presence while prioritizing both outbound and inbound calls. Assist with uploading faxed A/M doc box, update tasks in servicing system. Gather pertinent information such as contact info, intentions for property, reason for default, and current financial status before updating call records by utilizing RAMM_ and LMC system. Send borrowers various correspondences, such as acknowledgement letter, introduction letter, and option letter. Set up repayment plans, forbearances and schedule customer callback request, with Asset Manager to discuss additional workout options.

01/2013-06/2013

INTL DOC. CONTROL SPECIALIST, PIONEAR STAFFING/ BOA - MERRILL LYNCH Pennington, NJ

Daily role consists of Reviewing Deposits, Loan Increase, set up new facilities, novation letters, and scan documents for international accounts into Optica system. Communicate with internal/external partners to assure client requests are completed within daily timeframes. Tracked incoming mail and workload on excel spreadsheet. Respond to inbox mail, request missing and updated docs via email. Complete all requests by utilizing multiple systems: CDOL, Bridge/KDI, STB2 and other internal systems.

04/2012-08/2012

FORECLOSURE DOC.EXE SPECIALIST, RANDSTAD STAFFING/ ALLY BANK FT. Washington, PA

Learned the management of the foreclosure process which included management and/or preparation of any documents required during the foreclosure process. Primary activities included research and review of documents using LPS, communicated with investors. Verify affidavits were notarized and identified any errors before sending to FEDX for shipping to outsource vendors, attorneys, and other servicing teams. Record notarized details into daily spreadsheet before mailing 300-600 documents to attorneys according to states. Retrieved POA’s to support document execution, reviewed additional fee requests, reviewed issue/hold request, address CIT communications, respond to intercoms, timeframes and procedures. Provided quality customer service to all internal and external parties involved in the foreclosure process.

10/2011-04/2012

CUSTOMER MORTGAGE ASSOCIATE, AEROTEK STAFFING/ PHH MT. Laurel, NJ

Provided support to the Underwriting team by contacting loan stakeholders of FHA, USDA, VA, and conventional loans. Expedite the loan process by obtaining missing documents before closing/expiration dates. Prepare and ensure the entire closing package is accurate and included vital information such as verifications of employment, deposit, credit, rent and mortgages, appraisal reports, credit supplements, title work, and subordination agreements. Confirm scheduled closing date and time with Closing Agent through outbound phone contact. Validate final closing costs, aggregate escrows, taxes, and payoff figures. Input daily work activity into Fastrieve system and spreadsheet.

06/2011-07/2011

INTL DATA SPECIALIST, AEROTEK STAFFING/ WELLS FARGO BANK Phila, PA

Create files for International Banks and upload documents into new company database. Input and verify data to assure accuracy. Communicate technical issues to management team. Transferred 200 accounts daily and notated key account details.

04/2008-05/2010

CUSTOMER SERVICE SPECIALIST, NUTRISYSTEM Dresher, PA

Provided status updates to customers after researching and resolving account issues. Communicated by email, fax, and direct phone contact to confirm shipment timeframes. Communicated with warehouse to request order cancellation and check status for customers, Meet and Exceeded Customer Service protocols through company compliance protocol. Communicate with carriers to verify delivery status, schedule pickups, trace orders, and claim. Work on technical issues to change programs. Assist clients with online account access and making necessary adjustments. Provided feedback to supervisor to prevent errors and improve service levels.

01/2007-04/2008

OPERATIONS DATA ENTRY REPRESENTATIVE, NUTRISYSTEM Horsham, PA

Utilized Data entry skills by entering customer’s orders too spreadsheet. Responsibilities included approving new orders, coupons, scheduled package pickup, exchange and damage approvals. Completed credit payments, check request, and bank letters. Handled overflow calls for customer service team.

09/2006-01/2007

DATA ENTRY DOC PROCESSOR, AEROTEK STAFFING/ GMAC BANK Horsham, PA

Verified, and distributed 300-500 mortgage documents to Auditing team for review. Place government documents in secure vault to protect customer information.

07/2005-09/2005

DATA ENTRY SPECIMEN PROCESSOR, QUEST DIAGNOSTIC Dresher, PA

Enter Medical Data for patients into computer system. Processed vital medical test results requested by physicians and clinical labs utilizing data entry skills. Verified and corrected medical codes in system to assure proper testing has been completed accurately to meet department goals and timeframes.

03/2004-07/2005

CUSTOMER SERVICE SUPPORT SERVICE PROC II, PNC BANK Phila, PA

Routine consisted of processing broker, government departments, and social welfare requests by reviewing verifications and confirmations. Conducted account investigations by reviewing client account history, and gathered reports to ensure vital information was accurate. Provided credit references, credit investigations, and completed external functions such as voicemails, emails, and fax delivered by mortgage brokers. Communicate timeframes to brokers and lawyers via phone.

08/2002-03/2004

DATA ENTRY STATEMENT PROCESSOR II, PNC BANK Phila, PA

Identify mail distribution and cycle settling of the Vector Report. Assembled, maintained bulk files, and sorted cycle for daily production. Utilize data entry skills to manually settle monthly account distributions meeting deadlines and quality production standards for the statement department.

12/2001-08/2002

PROOF ENCODER /DATA ENTRY SPECIALIST, PNC BANK Phila, PA

Handled daily branch batch work by using proof machine inscribed magnetic fields on deposit slips, and checks before storing into vault. Followed batch slips to reconcile accounts and ensure customer satisfaction by minimizing charge-offs. Numerical keystrokes 14,000 plus and 50wpm.

EDUCATION

2011 - PRESENT

DeVry University FT. Washington, PA

BACHELOR’S OF SCIENCE BUSINESS TECHNICAL MANAGEMENT

1998- GRADUATED

Overbrook High School Philadelphia, PA

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