Entry Data Customer Service

Resume

Personal Information:

Name: Yamileth Miranda Gaitán

ID: 3 0457 0081

Nationality: Costa Rican

Phone number: 8757 4165

Age: 30 years old

Address: Desamparados de Alajuela, Los Bajos de la Claudia E-mail: 1- ********.*******.******@*****.*** 2- *******@*******.*** Academic Studies

2022 Project Management Foundations Requirements by LinkedIn Learning 2020 English course at SYKES Academy, Cisco: CCNA: Introductions to Network. SYKES TECH Academy

2017-2020 Bachelor at Office Administration, Universidad Nacional de Costa Rica 2018 Collegiate at the Colegio de Profesionales en Secretariado 2015-2017 Diploma degree of Professional Secretary, Degree of Receptionist and Office Worker, Universidad Nacional de Costa Rica

Skills and Attributes

Accounting Knowledge.

Documentary management

Data entry

Writing Documents (minutes, letters, circulars, memos, reports).

Create an achievement with the correct classifications and time that must be saved.

Received, deliver, and scan documents, also save them correctly.

Pívots tables in Excel.

Create and Organize agendas.

Organize meetings.

To organize Events (International meetings and the whole process (logos, finance, event place, invitations, guess attendance, and others.

Entrepreneurship Knowledge (Logos, slogan, color meanings, mission, vision, and others).

Files and deliver documents control.

Access databases Knowledge.

Focus on each detail of my duties.

Basic Knowledge in the legal field.

Responsible

Fast learning

Willing to adquired more knowledge.

Punctual

Attention to detail

Work under pressure

Analytical person

Adaptable to changes environment in the company.

Telephone Exchange

Coordinate personal

Inventory

Coordinate office supplies and others

Microsoft Office programs, Google, and others.

Advanced Basic

Microsoft Office and others G-Suite (Google page) Microsoft Office and others

Word Google Docs WIX

Excel Sheets Publisher

PowerPoint Word Social Media

Outlook Gmail

E-mails Calendar

Access Hangouts

Languages

English: Advanced Korean: Basic (in the

process)

Costarrican Passport: Valid

Driver license: B1 (Lightweight vehicles)

Work Experience:

2022 Aeris Holding Costa Rica at the beginning as Protocol Coordinator, Tasks: supervise the all the passenger’s distance, used masks correctly, vaccinations cards, insurance, scanned all that thing about health code or QR code. After that as an Administrative Assistant at the Identification office, answering income calls, outcalls, customer service, achieve files, made files, looked for any solutions for card identifications into the airport, access codes, and more.

2019 I made my professional practice at Unilever S.A for 3 months, I was an Office Administrator in two departments with all the editions of documents, saved them, and also created in Word and Excel new documents. Entry data to the list of databases in excel about all the personal security products in the company. Also, I made all the inventory about all the personal security products, because they need it to add codes to each of them and created the new documents that ll replace the old ones with all the codes that I mentioned before.

2016 I did a little university project at AyA in Pavas San José for 6 months and my duties saved, creating, editing documents, and customer service like a receptionist at the same time, creating new achieve files and saving them correctly. 2015-2017 I was an assistant in the secretary department for two years and a half at the Editorial of Universidad Nacional (EUNA) it was called collaborate hours. I added information about book names, CDs, journals, education books, fairy tales, and others. References:

1. Ramiro Antonio Blandon Hernández, Export Transportation at Oceánica Corp, Phone: 8529- 1834.

2. Danissa Solís Xatruch, Inchcape Automotive District, Human Resources Generalist, Phone: 8828-8412

3. MSc. Yolanda Jiménez Ramírez, Teacher at Escuela de Secretariado Profesional Universidad Nacional, Phone: 8883-6367.

4. Karla Campos Chavarría, National University of Costa Rica, Secretary, Phone: 8687-5882 5.Technical in Bilingual Secretary and Media Education Degree. María José Abarca Valdelomar, Comptroller Secretary, Phone 8759-6639.

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