Customer Service Representative

FK FERESHTEH

KHEIRABADIAN

Toronto, Canada M*K *B1 647-***-****

*********************@*****.***

PROFESSIONAL

SUMMARY

Energetic Customer Service Team Member with 9 years of experience supporting customer needs and resolving service challenges. Defuses stressful situations with effective communication and high-level emotional intelligence. Contributes to team objectives and maintains strong record of positive customer feedback. Skilled team player with strong background in Bank environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. I'm ready to help the team achieve company goals.

SKILLS Team Cooperation

Microsoft Office

Multitasking Creative thinking

Problem-solving Product and

service sales

Customer relationship building

Customer Service-Oriented

Task Prioritization

Product and Service Sales

Relationship Building

Analytical Thinking

Reliable and Responsible

Account Services

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 12/2021 to CURRENT McDonald's Provost Branch Toronto, ON

Provided primary customer support to internal and external customers. Operated cash register, collected payments, and provided accurate change

Helped customers find specific products, answered questions, and offered product advice

Worked closely with front-end staff to assist customers Processed sales transactions to prevent long customer wait times Helped with purchases, locating items, and signing up for rewards programs

Received payments for products and issued receipts Smiled and provided prompt, accurate, and friendly service while engaging customers to create positive shopping experience

Communicated with customers to resolve complaints and restore satisfaction and loyalty

Answered customer questions regarding products, services, and pricing plans

Processed orders and coordinated delivery schedules to meet customer needs.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. CENTRAL TELLER 12/2014 to 12/2019

Mellat Bank Mashhad, Khorasan

Educated customers on use of banking website and mobile apps. Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.

Maintained friendly and professional customer interactions. Followed company and regulatory policies to protect customer and bank assets

Sorted and filed transaction documentation to maintain complete records Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products

Participated in promotional programs to generate new customers and expand relationships with

Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service. BANK TELLER 12/2010 to 12/2014

Mellat Bank Mashhad, Khorasan

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

Educated customers on use of banking website and mobile apps. Turned in excess cash to maintain drawer security. Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Provided customer records, account statements and copies of checks. Identified sales opportunities and referred customers to branch partners in financial services.

EDUCATION M.D. Public Administration 09/2014

Azad University, Mashhad, Khorasan, Iran

Bachelor of Science English Translation 09/2004

Khayyam University, Mashhad, Khorasan, Iran

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