Administrative Assistant Customer Service

Deborah Krocker

Quality Care Coordinator

Greencastle, PA 17225

**********@*****.***

+1-717-***-****

Work Experience

Quality Care Coordinator

Menno Haven at Home - Chambersburg, PA

August 2021 to Present

I currently have the tasks of doing intakes for new potential clients. I currently visit all caregivers and clients to make sure that they are happy with each other and they have everything that they need. I also act as an advocate for our residents that are in our PC units and in Independent Living. Med/tech

Menno Haven

October 2011 to Present

Distribution of medication

Ordering and stocking meds

Filing, faxing,

Taking vital signs

Assessing residents

Filing

Helping with orders from the Drs.

Maintenance work

Many others, to numerous to mention. Also worked with the director for 2 years in her office with filing and many clerical issues.

Resident Assistant

Menno Haven

2011 to Present

Taking care of the daily needs of our residents, Am and Pm care. Administrative Assistant

Menno Haven Inc - Chambersburg, PA

2018 to 2021

I was Administrative Assistant to the Director of Personal Care, I was in charge of all the residents charts, downloaded all information into our system to update charts. Charges and billing for each month needed to be documented and transfered to our billing department. Took care of all incoming calls, delivered mail and also was the greeter for all visitors and have directions when needed. I worked with our marketing department and did tours of rooms for potential residents and families. I worked with our director when having new admissions by having all the paperwork prepared for her for signatures of the resident or family and the director, also all insurance information that was needed and all other cards and took photos of the resident.

Hairdresser

1987 to 2011

All aspects of doing hair

Education

High school or equivalent

Skills

• Vital Signs (8 years)

• Clerical Experience (5 years)

• Medical Office Experience (5 years)

• EMR Systems (8 years)

• Makeup Application (10+ years)

• Hair Styling (10+ years)

• Medical Scheduling (4 years)

• Medical Records (5 years)

• Patient Care (10+ years)

• Experience Administering Injections

• Insurance Verification (4 years)

• Triage

• Anatomy Knowledge

• HIPAA

• Medical terminology

• Customer service

• Computer skills

• Documentation review

Certifications and Licenses

CPR

January 2021 to January 2023

Adult/Child/Infant

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