CEO Marketing Business Operations, Healthcare Sales & Insurance Sales

Dianna Keith

Insurance Broker, Self Employed Sole Proprietor - United Group Associations /

Insphere Insurance Solutions

Lebanon, IN 46052

*************@*****.***

• Revenue Generation - First year, earned National $1 Million Rookie of the Year Award

• Account Development - Reactivated inactive accounts for company.

• Market Penetration - As Senior Broker, increased enrollment applications by an unprecedented 20% within

one year.

• Effective Marketing - Increased Accounts to earn progressive National $4 Million Award

WORK EXPERIENCE

Insurance Broker, Self Employed Sole Proprietor

United Group Associations / Insphere Insurance Solutions - April 1998 to Present

• Independent Contractor

• Marketing

• Sale of Multiple Insurance Policies

Director of Nursing Assistant - Registered Nursing Duties - Case Manager

United Group Associations / Insphere Insurance Solutions - March 2012 to 2013

of 25 Clients

Oversee and Supervise 25 HHA and 5 LPN Employees

Ensure OASIS data is complete

Chart Auditing to include Quarterly Reporting

Active in employment process to include Hiring and Firing

Orientation and In-service Training of Field Staff

Assist in the daily operations of the agency

Patients In House - Home Healthcare and Documentation - Manage clinical and support staff in a large home

health care office while maintaining a high level of staff morale, professionalism, and strict compliance with

policy and procedures -

Development of Policies and Procedures initiation and implementation - Supervision of field staff -

Collaborate with Interdisciplinary Team Members (IDT) - establish plan of care - Utilize clinical knowledge to

provide optimal patient care -

Provide thorough documentation of patient care - Conduct recertification and supervisory visits per Indiana

State Regulations -

Excellent understanding of Indiana State Home Care regulations.

CEO/Owner, Marketing Manager Consultant, Sales Manager

Insphere Insurance Solutions - Indianapolis, IN - April 1998 to March 2012

Visiting Nurse Services

Office Staff - April 1992 to October 2009

Registered Nurse/Office Staff - Registered Nursing Duties

Case Manager of 30 Clients

Oversee and Supervise 25 HHA and 10 LPN Employees

Interview prospective employees/Hiring

Active in employment process to include Hiring/Firing

Involved in the Quality Assurance Program

Update Policies and Procedures to Insure Compliance

Perform Quarterly Chart Audits

Assist in daily operations of the agency

Orientation and In-Service Training of Field Staff

Favorite Nurses and Nurse Finders Staffing Agencies

Registered Nursing - 1992 to 2000

RN diverse and specialized duties included in these locations:

Riley Hospital for Children - Infant and Toddler Unit

Indiana Central State Mental Hospital - Psych Charge Nurse

Koala Center - Psych Nurse and Group Therapy

Larue Carter - Psychiatric Unit - Psych Nurse

Indiana University Hospital - Medical and Surgical

Home Health Care and Private Duty

Charter Behaviorial Health Hospital - Psych Nurse and Group Therapy

Psychiatric Nurse Managee, Director of Nursing

Psychiatric Management Resources - Indianapolis, IN - January 1994 to April 1998

PMR facility closed - 1998)

Psychiatric & Dually Diagnosed Psychiatric/Mentally Retarded & Developmentally Disabled Group Therapy -

both in group and in individual setting.

Education and Training of Medication Management

RN Supervisor

St. Vincent Hospital - Indianapolis, IN - August 1987 to July 1992

Development of Polices and Procedures Guide

St. Vincent Hospital - Indianapolis, IN - August 1987 to July 1992

for Nurses while working on the Block

Psych Nurse

St. Vincent Stress Center Mental Health - Chemical - Indianapolis, IN - 1989 to 1992

Specialized Patient Care Experience

My Major in Nursing and Minor in Psychology at the University of South Alabama School of Nursing required

considerable intern experience in both Medical/Surgical and Psychiatric Nursing at U. S. A. Hospital and at

the Southland Mental Health Facility. Sixteen years' extensive specialized interest and experience include:

A. Dual Diagnoses with Psychiatric & Chemically Dependant

B. Young Adults in Group Therapy

C. Pain Management

D. Diabetic Teaching and Medication Management

E. Private Duty Nursing

F. Home Health Care

G. Holistic Healing

Skill Highlights:

Palliative care: Preceptor

Geriatric care: Supervisory duties

Pediatric care: Compliance reporting

Oncology care: Electronic charting

Critical care: Problem resolution

Cardiac care: High level of autonomy

Health & Wellness: Self-directed

Organizational skills: Program development

Psychiatric care: Psychology Minor

Customer Service - Priority

Publications, Notable Responsibilities and Initiatives

Initiated and Developed the First No Smoking Policy at St Vincent Stress Center in Indianapolis, In.

Psychiatric Nurse for Drug Study

St. Vincent Hospital - Indianapolis, IN - 1986 to 1992

I. U. Regenstrief Research Clinic - Psychiatric Nurse for Drug Study

Bloomington Meadows Hospital - Behavorial Health for Children - Psychiatric

St. Vincent Hospital, Indianapolis, Indiana - Registered Nurse - 1986 - 1992

Block Pavilion - RN (night charge nurse

V. I. P Unit - 1986 to 1986

EDUCATION

BSN in Psychology

University of South Alabama School of Nursing

May 1986

SKILLS

Account Development (10+ years), Campaign Management (10+ years), Direct Mail (10+ years), Marketing

Management (10+ years), Budgeting (10+ years)

ADDITIONAL INFORMATION

CORE COMPETENCIES

• Ad Campaign Management • Multi-media Marketing • Account Development

• Market Research • Competitive/Strategic Planning • Budgeting/ Forecasting

• Prospecting/ Client Cultivation • Direct Mail Marketing • Cluster Sales / Packaging

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