Customer Service Administrative Assistant

HUNTER OSWALD

**** ***** *** ********, ** ***** 727-***-**** ********@*******.***

● Strong interpersonal and communication skills; work equally well independently or in team settings.

● Motivated self-starter: able to spark interest, gain rapport and take initiative.

● Innovative, enthusiastic, and uncompromising work ethic.

● Sound computer knowledge: Proficient in Microsoft, Google, proprietary/specialized softwares, as well as social media.

● Resourceful and insightful; adapt quickly to changes and challenges.

● Decisive and organized with strong oral and written communication skills.

● Strong and quick problem-solving skills.

● Knowledge of social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations) and well as managed care operations.

● Works reliably, remotely.

EMPLOYMENT HISTORY

2021 - present

Sarasota Memorial Hospital, Venice, FL

Human Resources Coordinator/Employee Health Coordinator

● Responsible for facilitating all new hire appointments, educating them on the details of their orientation, while ensuring and validating proper federal documentation for hire..

● Provides recruitment and employment related administrative support.

● Coordinates with Educational Development, Security, Employee Health, and specific unit for services to provide to new hires and internal transferring sta .

● Meets with new hires and transferring sta prior to start date to provide appropriate paperwork, directions to o ces and specific unit, and gathers compliance documentation.

● Schedules hospital-wide orientation and nursing orientation for regular new hires, transfers or converting employees and supplies employee with other necessary information where appropriate.

● Oversees and coordinates documentation on a variety of HR transactions to ensure timely and accurate processing.

● Communicates e ectively with management sta, employees, applicants, outside vendors, etc. regarding required documentation.

● Provides general o ce support for HR practices.

● Assembles and/or maintains new contract employee personnel files.

● Coordinates with the Payroll department relocation pay outs for new hires and COBRA stipends when approved invoices, i.e. background checks, traveling/relocation expenses, etc…

● Prepares orientation lists for hospital-wide and nursing orientation and distributes appropriately in a timely manner.

● Provides system support, monitoring and tracking of data.

● Runs background checks.

● Authorizes, prints and grants badge access for all new hires and transfers when record is complete.

● Provides ad hoc reports as requested.

● Provides administrative support to Employee Health Services sta .

● Performs administrative and receptionist duties, as needed.

● Manages and utilizes the E-Verify program for all new employees:

● Manages and utilizes badging software and hardware/machinery for entire hospital, ensuring each employee has the proper access and clearance.

● Maintains a file for each current employee as required by Immigration and Naturalization Services, and establishes follow-up procedure to ensure information is updated timely.

● Cooperatively accepts other duties as assigned.

2019 – 2021

Midnight Cove Realty, Sarasota, FL

Rental Manager/Administrative Assistant

● Oversaw all guests, rental employees, bookings, and policy adherence, including owner and guest relations (while sustaining 80% customer retention) via phone, email, or in person.

● Worked directly with General Manager regarding financials, reports, marketing, policy development and implementation, project development and implementation at premier vacation rental resort on #1 rated beach in the United States.

● Fielded all calls, receive and direct all visitors

● Communicated directly with and facilitated communication and relationships between the Governing Board, owners, employees, vendors, and guests.

● Ordered o ce supplies.

● Received and directed all visitors.

● High volume, customer service environment.

● Word processing, spreadsheets.

● Handled correspondence with vendors.

● Supported board members and manager in all roles (calendars, business planning).

● Responsible for billing rooms, payroll, and delinquency processes for members and expense reports.

● Responded to incoming calls and initiated outgoing calls, providing customer service to guests/ members, providers, and employer groups by answering questions, resolving issues and educating callers.

● Triaged arising issues and facilitated resolution whether discovering conventional or innovative solutions, or empowering and delegating employees to take confident aim with objectives while adhering to company policy. Maintain up-to-date e ciency with latest industry software and trends.

● Thoroughly documented inquiry outcomes for accurate tracking and analysis.

● Experience working in a home o ce/remote environment, as this was a hybrid position . 2017 – 2019

Imagine Schools, Sarasota, FL

Administrative Assistant/Reception/Customer Service

● Supervised front desk operations including all incoming calls, authorization of visitors, visitor relations, and appointment setting in addition to use of multiple industry-specific software systems and MS O ce Suite.

● Responsible for all electronic communications to parents, student attendance, clinic operations, board meeting planning and documenting minutes.

● Organized and implemented special events, fundraisers, and school pictures; streamlined procedures.

● Provided direct support to Principal, school administrators and faculty in any way needed.

● Explained protocols; solve concerns, helping school/school board via telephone calls, online chats, or e-mails.

● Communicate directly with and facilitate communication and relationships between Governing Board, owners, employees, vendors, and guests.

● Ordered o ce supplies.

● Received and directed all visitors.

● Word processing.

● Respond to and resolve, on the first call, individual service inquiries and issues by identifying the topic and type of assistance the caller needs. 2012 - 2016

Publix, Sarasota, FL

Customer Service

● Thoroughly exemplified company’s industry-leading standards for premier customer service, time management, store safety, brand trust, and shopping experience. .

● Acted as corporate ambassador and face of Customer Service Department.

● Created a seamless experience for customers, triaging and resolving potential and real issues.

Contact this candidate