Customer Service Sales
Resume:
MasticBeach,NY *****
***************@*****.***
Colleen Lawson
Senior Customer Service Management, Learning and Development
~ Dedicated career aligning technology and strategy with business goals ~
Results-driven professional with a solid, verifiable 19-year career of successfully propelling Customer Service to higher levesoutcomes. Exceptional communicator with the ability to quickly assess client needs strong problem to resolution while leveraging the bigger picture to strategic alignment of business goals and results and client needs assessment aptitude. Equally effective at identifying opportunities and focusing on developing repeatable process with can be leverged to train and, developing focus and providing training to new and current employees. Repeated success in problem resolution, operations, and sales. Proficient in all areas of customer relations, team management, corporate learning and development, training and process documentation.
Natural communicator and team leader with strong motivational skills and ability to build, produce and lead.
Core Competencies:
Creation of Training Documentation
Customer Relations
Strong written and verbal communication Skills
Problem Resolution Management
Strong Computer Skills
Team Development, Evaluation & Leadership
Sales and Marketing
Critical Thinking
Creation of Training Documentation
Oracle
Google Suite
Windows
Microsoft Office
Microsoft Suite
Professional Experience
Kravet Inc. December 2005-Present
October 2013-Present
Furniture Research/Customer, and Sales support &
One on One Training Provider
Accountable for providing support and resolution for Assting customer and sales personal in generating quotes for product inquires, orders etc..
Entering new orders Assisting for customers and sales personal with entering new orders.
Responsible for monitoring orders from entry to delivery.
Constant Ccommunicatedion with both customers and sales regarding updates/delays on orders.
Problem resolution management regarding customer orders and complaints.
Created and executed Training documentation for processes related to the furniture division
Provided One on One Training of new hires and refresser training forexisting employees
Supervised new employess in day to day work functions, providing guidance, coaching and mentoring
Worked with factories to ensure Ensured the timely completion of all furniture orders by engaging with factories and other as required
March 2010- October 2013
Residential Customer Suupport/ Show Room Training and Support
Engaged with Work with Showrooms which were newly acquired by Kravet in the training of systems and processes
Problems resolution for management for customers and sales team
Processed Orders
Generated Return Authorizations
A source of knowledge for providing Provided information on all product lines and associated attrivutes such as; for fabric,trimming and wall covering
Ensured the timely delivery of product orders by engaging suppliers and other personal as required. Worked with suppliers toensure timely delivery of product
December 2005-March 2010
Contract Division Customer Service
Engaged Assting with customer and salespersonal in generating quotes for product for the hospitality division while also completing new orders.
Assisting customers and sales personal with entering new orders.
Responsible for monitoring orders from entry to delivery.
Communicated with both customers and sales regarding updates/delays on orders.Constant communication with both customers and sales regarding delays on orders.
Problem resolution management to closure, regarding customer orders and complaints.
Responsible for Custom Woven Fabrics
Completed user acceptance Ttesting for Oracle Software Systems
Conversion ation into Oracle from DOS program
Provided Ttraining for all corporate employess on the use of Oracle
Education:
University Of Sedona- B.MSC
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