*** ********* **

MasticBeach,NY *****

631-***-****

adrzv3@r.postjobfree.com

Colleen Lawson

Senior Customer Service Management, Learning and Development

~ Dedicated career aligning technology and strategy with business goals ~

Results-driven professional with a solid, verifiable 19-year career of successfully propelling Customer Service to higher levesoutcomes. Exceptional communicator with the ability to quickly assess client needs strong problem to resolution while leveraging the bigger picture to strategic alignment of business goals and results and client needs assessment aptitude. Equally effective at identifying opportunities and focusing on developing repeatable process with can be leverged to train and, developing focus and providing training to new and current employees. Repeated success in problem resolution, operations, and sales. Proficient in all areas of customer relations, team management, corporate learning and development, training and process documentation.

Natural communicator and team leader with strong motivational skills and ability to build, produce and lead.

Core Competencies:

Creation of Training Documentation

Customer Relations

Strong written and verbal communication Skills

Problem Resolution Management

Strong Computer Skills

Team Development, Evaluation & Leadership

Sales and Marketing

Critical Thinking

Creation of Training Documentation

Oracle

Google Suite

Windows

Microsoft Office

Microsoft Suite

Professional Experience

Kravet Inc. December 2005-Present

October 2013-Present

Furniture Research/Customer, and Sales support &

One on One Training Provider

Accountable for providing support and resolution for Assting customer and sales personal in generating quotes for product inquires, orders etc..

Entering new orders Assisting for customers and sales personal with entering new orders.

Responsible for monitoring orders from entry to delivery.

Constant Ccommunicatedion with both customers and sales regarding updates/delays on orders.

Problem resolution management regarding customer orders and complaints.

Created and executed Training documentation for processes related to the furniture division

Provided One on One Training of new hires and refresser training forexisting employees

Supervised new employess in day to day work functions, providing guidance, coaching and mentoring

Worked with factories to ensure Ensured the timely completion of all furniture orders by engaging with factories and other as required

March 2010- October 2013

Residential Customer Suupport/ Show Room Training and Support

Engaged with Work with Showrooms which were newly acquired by Kravet in the training of systems and processes

Problems resolution for management for customers and sales team

Processed Orders

Generated Return Authorizations

A source of knowledge for providing Provided information on all product lines and associated attrivutes such as; for fabric,trimming and wall covering

Ensured the timely delivery of product orders by engaging suppliers and other personal as required. Worked with suppliers toensure timely delivery of product

December 2005-March 2010

Contract Division Customer Service

Engaged Assting with customer and salespersonal in generating quotes for product for the hospitality division while also completing new orders.

Assisting customers and sales personal with entering new orders.

Responsible for monitoring orders from entry to delivery.

Communicated with both customers and sales regarding updates/delays on orders.Constant communication with both customers and sales regarding delays on orders.

Problem resolution management to closure, regarding customer orders and complaints.

Responsible for Custom Woven Fabrics

Completed user acceptance Ttesting for Oracle Software Systems

Conversion ation into Oracle from DOS program

Provided Ttraining for all corporate employess on the use of Oracle

Education:

University Of Sedona- B.MSC

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