Administrative Assistant Front Desk

PHYLLIS M. MCCALL

**** ***** ******* ******, *******, IL 60619 * TEL: 773-***-**** * *******@*******.***

Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development, labor relations and legal compliance.

Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and worksite policies, job descriptions and management reports. PROFESSIONAL EXPERIENCE

RESIDENT ASSOCIATION OF GREATER ENGLEWOOD (R.A.G.E.) (APRIL 2021 – JULY 2022)

An organization devoted to facilitating the economic revitalization of the Englewood community on Chicago’s south side.

Administrative Assistant Co-Founder and Chief Executive Officer (CEO) The Administrative Assistant to the Co-Founder and CEO was a newly created position in this organization. I provide administrative support to enable R.A.G.E.’s daily operations. My responsibilities include taking meeting minutes, keeping the President and CEO on task, communication with R.A.G.E. members as well as members of the community. I track donations and other funding through Sales Force. I developed the company’s harassment and discrimination policy and am in the process of developing an employee handbook for the organization’s growing staff. I draft and assist with written communication with the organization’s partners and vendors. In addition, I maintain the President and CEO’s calendar, set up Zoom meetings and press appearances. I also provide help support and supplies for neighborhood activities such as job fairs and community clean-up days. CHICAGO MARRIOTT AT MEDICAL DISTRICT/UIC (MARCH 2019 – OCTOBER 2020) A 113-room full-service hotel located on the near west side of Chicago. Human Resource Manager

As Human Resource Manager of the Chicago Marriott Medical District/UIC, I oversee the day- to-day Human Resources function of the hotel. These responsibilities include but are not limited to recruiting and onboarding, bi-weekly payroll preparation and execution, monthly accrual reports, department operational budgeting, benefit administration and assistance, employee evaluations, coaching and counseling as well as training and orientation in accordance with the brand and management company standards. I also plan and execute community/charitable outreach activities for the property. The team voted for union representation in 2018. As a result, the managers rely upon me to guide them in ensuring employee relations consistency and re-establishing trust, mutual respect and open communication between the team and supervisory/management staff. Employee goodwill functions and recognition programs are successfully achieved within budgetary guidelines. HILTON CHICAGO OAK BROOK HILLS RESORT & CONFERENCE CENTER – OAK BROOK, ILLINOIS (JUNE 2014 – SEPTEMBER 2018)

A 386-room full-service resort located in western suburbs with close to 300 associates servicing a myriad of amenities.

Director of Human Resources

PHYLLIS M. MCCALL Phone: 773-***-**** Page 2

As Director of Human Resources of the Hilton Chicago Oak Brook Hills Resort, I managed and administered the daily Human Resource generalist functions of the resort. These functions included but were not limited to benefit administration, employee recognition, recruitment, background and reference check, onboarding, performance evaluations, reconciliation for payroll and orientation in accordance with the brand standard. In addition, I provided guidance to property managers and supervisors to ensure even-handed, fair, and consistent discipline for the team. To ensure open communication between team members and supervisors/managers, I routinely served as mediator to generate understanding and enlighten both sides. I provided vital support to ensure the property’s victory of a union campaign in 2015, and successfully enhanced the culture to ensure no further attempts at unionization at the property without sacrificing accountability. I also worked in partnership with the corporate attorneys to prevail in every EEOC, NLRB and IDHR claim against the property during my tenure. In addition, I successfully navigated my team through three major property layoffs with compassion while ensuring dignity for the team members affected and providing support and reassurance to the remaining team members. All employee goodwill functions were the responsibility of my department and successfully executed within budgetary guidelines. SHERATON GATEWAY LOS ANGELES, HOTEL - LOS ANGELES, CALIFORNIA (APRIL 2010 – JUNE 2014)

An 802-room full-service hotel in the LAX corridor with over 400 associates. Director of Human Resources

As Director of Team Member Services of the Sheraton Gateway LAX Hotel, I provided quality customer service in areas such as labor relations, employment policies, compensation, employee relations, and employee recognition programs for employees on every level at the property. I managed, coached, and mentored managers in creating a fair and equitable work environment with high morale and productivity while being a trusted confidant to managers in every department. I ensured compliance with employment laws, government agencies, and work safety standards. as well as directed the administration of human resource policies in the functional areas of compliance with the property's collective bargaining agreement our local union, HR compliance standards, corporate and hotel brand initiative standards, merit and incentive process, benefit enrollment and communication, wage and hour conformity, training and orientation, recruitment, and payroll. I also fostered a positive work relationship with our union local representative as well as a positive environment for all employees. Our department was solely responsible and facilitated arrangements for goodwill projects and incentives within budgetary guidelines throughout the year for all employees. THE AMBASSADOR EAST HOTEL – CHICAGO, ILLINOIS (JANUARY 2006 - APRIL 2010)

A luxury boutique hotel with over eighty years of service. Director of Human Resources – July 2008 to April 2010 As Director for Human Resources, I managed the day-to-day operations of the Team Member Services Office at the Ambassador East Hotel and the Pump Room Restaurant. I oversaw the administration of the human resource policies in the following functional areas: departmental development, Human Resource Information Systems (HRIS), employee relations, training and development, benefits, compensation, organizational development, and employment as well as union and non-union relations on our property. In addition, my responsibilities included recruiting, staffing, new employee orientation, performance management and improvement systems. I recruited and hired both line and management level employees. On a bi-weekly basis, I furnished information to the property paymaster as it relates to all payroll administration and perform the necessary tracking for follow-up on payroll actions. I also served as property point- person in the administration of our Attendance on Demand (AOD) timekeeping system which PHYLLIS M. MCCALL Phone: 773-***-**** Page 3

encompasses timecard registration and assignment. My duties included planning and implementing arrangements for employee goodwill projects and incentives throughout the year. Team Member Services Coordinator – January 2006 to July 2008 In this position, I aided and supported the Director of Human Resources to execute human resource services from the department. I recruited line employees for the Ambassador East Hotel and the Pump Room Restaurant. This included answering inquiries on open positions, screenings, interviews, and reference and background checks. I provided weekly updates for the hotel Job Openings Board and Job Hotline. I composed and placed ads for employment in local periodicals and websites. Served as property point-person in the administration of our Attendance on Demand (AOD) timekeeping system which encompasses timecard registration and assignment. Performed orientation of all new employees. Planned and implemented arrangements for employee goodwill projects throughout the year. Executed and participated in employment counseling and disciplinary actions. On a bi-weekly basis, I furnished information to the property paymaster as it relates to all payroll administration and performed the necessary tracking for follow-up on payroll actions. I developed controls and a tracking system for personnel action and vacation request forms exchanged between the departments. Performed regular processing of union status reports, dues, and health and welfare payments. Created and composed flyers and memoranda to inform hotel staff of upcoming team member events. Processed mortgage and employment verifications.

FIRST HOSPITALITY GROUP – ROSEMONT, ILLINOIS (OCTOBER 2004 – JANUARY 2006)

A regional hospitality and development company.

Project Assistant

Served as an administrative resource for First Hospitality Group's Corporate Office and their field hotels. Provided support for the Accounting/Personnel/Payroll and People Services departments through the completion of designated ongoing divisional responsibilities as well as assigned special projects. Fielded and followed up on associate calls and requests regarding payroll, insurance, and personnel information. Assisted with the filing of payroll and personnel information. Processed new- hire paperwork and followed up with hotel General Managers (GM’s) to ensure new employee packets were complete. Processed associate terminations and followed up with hotel GMs to ensure all back- up paperwork was complete. Assisted with bank payroll reconciliation. Performed mortgage and employment verifications. Developed Department of Labor, EEO, injury, unemployment, and turnover reports. Fielded and followed up on associate benefit inquiries (requests for insurance cards, billing issues, etc.). Maintained supplies of benefits collateral and assisted with the compiling and mailing of insurance packets. Responsible for the processing of enrollment and termination for medical, dental, vision, FSA and 401K plans. Facilitated the mailing of employee welcome letters. Assisted with the distribution of quarterly 401K statements, exit interview forms, paycheck stuffers and reconciliation of benefit invoices. Provided meeting preparation, filing, copying, and faxing and procurement in the Corporate Office. Opened doors to the main office and readied reception area upon daily arrival. Relieved receptionist at the front desk during lunch breaks and vacations. Assisted with incoming calls to main lines as necessary. Served as back-up to the Executive Assistant for the Chief Executive Officer of First Hospitality Group. SKILLS

Adams Keegan Human Resources Information System

ADP Payroll and Timekeeping Systems

Millennium Payroll Administration

Attendance on Demand (AOD) Timekeeping and Payroll Systems PHYLLIS M. MCCALL Phone: 773-***-**** Page 4

Infinitime Timekeeping System

Microsoft, Office Word, Excel, PowerPoint, Access and Publisher, Google G Suite Unifocus Time and Attendance System

Timesaver Payroll System

Sage ABRA HR Management Software

SalesForce Software

EDUCATION

UNIVERSITY OF ILLINOIS, CHICAGO – CHICAGO, ILLINOIS Physical Therapy and Psychology Major

ST. AQUINAS DOMINICAN HIGH SCHOOL – CHICAGO, ILLINOIS High School Diploma

PROFESSIONAL AND VOLUNTEER AFFILIATIONS

Member - Society for Human Resource Management (SHRM)

***REFERENCES AVAILABLE UPON REQUEST ***

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