Customer Service Assistant Manager

KM KARI MARGOTTA

************@*****.*** 863-***-**** Lakeland, FL 33810

PROFESSIONAL

SUMMARY

Customer-focused professional with successful 4-year career in production supervision. Dynamic successful applying knowledge of safety regulations and logistics in busy business environment.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.

Enthusiastic assistant manager with 4 years of experience managing a multitude of employees. Talented at workflow oversight, Monitor employee activities and coaching workers. Decisive leader with clear direction and excellent problem-solving skills. Assisted and advised on project to create a department devoted to social distancing.

Experienced in with over 1 years of experience leading the new warehouse health and safety department. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS Equipment troubleshooting

Work order interpretation

Logistics

Equipment monitoring

Operations support

Safety rules enforcement

Quality control

Risk analysis and management

Equipment preparation

Risk mitigation strategies

Taking inventory

Shipment processing

Technical problem-solving

Inventory auditing

Interactive communication

skills

Customer service

Computer proficiency

Order Picking and Processing

Hand Tools

Conflict resolution

Package labeling

Critical thinking

Good listening skills

WORK HISTORY Assistant Manager Amazon Fullfillment Center - 10/2016 - 07/2020 Lakeland, FL

Successfully managed production activities to achieve on-time shipment of orders.

Conducted Number meetings Timeframe to capture lessons learned and streamline product improvement process.

Overcame obstacles and variables to maintain production efficiency, meet deadlines and achieve high levels of profitability. Oversaw scheduling and job backlogs to properly allocate personnel and material resources.

Completed required safety training programs for Type environments. Cultivated effective partnerships with engineering, marketing, sales and customer support staff.

Led quality control initiatives to reduce downtime and boost profits. Contributed to company growth by delivering quality customer service to foster growth and retention.

Identified and planned for resources needed to accomplish production objectives.

Monitored workers on site during production activities for safety procedures compliance.

Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.

Kept records of equipment, budgets, deliveries and supplies and made paperwork available to management for evaluation. Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement. Analyzed equipment breakdowns using various troubleshooting methods.

Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee. Oversaw, coached and evaluated Number Type employees. Located and resolved problems with team production and performance to maintain consistent quality levels. Coordinated schedules and reviewed work performance for staff. Cultivated professional working relationships with peers and supervisors.

Interpreted work order information and specifications to plan, schedule and complete jobs precisely.

Conducted performance reviews each quarter, offering praise and recommendations for improvement.

Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Documented production information via daily system logs and discussed issues with management.

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Inspected final products to assess compliance with quality standards and established tolerances.

Resolved issues quickly to maintain productivity goals. Examined incoming materials and compared to documentation for accuracy and quality.

Reviewed job specifications to determine appropriate setups for production runs.

Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.

Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.

Calibrated machines to maintain required productivity levels and adherence to quality standards.

Located and picked merchandise weighing up to Number pounds to fulfill daily customer orders.

EDUCATION West Area Adult/Community School, Lakeland, FL 06/2006 High School Diploma : Civics

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