Pharmacy Technician Customer Service

SHAUNTAE TURNER

Glen Burnie, MD ***** H: 410-***-**** C: 347-***-**** **************.**@*****.*** Innovative, customer-oriented healthcare administrator with background in managed, ambulatory and long-term care. Strong background in quality assurance, compliance, claims analysis and management principles and practices. Seeking a leadership role within an integrated delivery system. Works independently

Planning and development

Accomplished leader

Supervisory training

Quality improvement competency

Medicaid Management Information Systems

Promotes positive behavior

Analytical thinker

Strategic planning capability

Registered Certified Pharmacy Technician, 06/2021 to Current Walmart Pharmacy – Glen Burnie, MD

Communicate with patients to collect information about prescriptions and medical conditions. Arrange consultations with pharmacists.

Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Resolved non-routine issues like third-party billing, computer system and customer service issues. Answered incoming phone calls and addressed questions from customers and healthcare providers. Certified Immunizing Pharmacy Technician: Administer vaccinations via intramuscular injection and completed proper documentation.

Scheduling appointments and ran successful practice with robust patient load and high satisfaction scores due to Quality of Care.

Billing Specialist, 01/2020 to 03/2021

Cognizant Technology Solutions – Linthicum Heights, MD Applied more than 100 payments per week.

Performed targeted collections on past due accounts aged over 7 days. Handled high volume of in-bound and out bound calls pertaining to reconciliation of delinquent accounts.

Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

timely and accurate payments.

Knowledgeable of insurance companies Explanation of Benefits/Patient(s) responsibility (Deductibles, co-insurance, co-payment etc.)

Contacted clients with past due accounts to formulate payment plans and discuss restructuring options. Tracked key metrics and developed spreadsheets and data models. Correspondences sent to updated supervisors and management of the status of patient(s) progress with payment arrangements.

Knowledgeable of Managed Care Practices, ICD-9 diagnosis and CPT coding. Licensed Pharmacy Technician, 04/2019 to 12/2019

Department Of Veteran Affairs/Health Administration – Baltimore, MD Perform various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality

Stock, label and inventory medications to keep accurate records Resolve Nursing staff issues in-person or over telephone by providing assistance with placing orders, navigating systems and locating items

Controlled Substance distribution to the units and clinic areas of the facility. Constant audit, inventory

(Omnicell Manager) and documentation of all movements of Controlled Drugs Quality Assurance on all pharmaceutical preparation Preform Aseptic Technique in sterile areas

Identifies, troubleshoots and resolves basic issues assosicated with machinery performance and product quality. (crushed tablets, inaccurate measurements on a Baxter Repeater pump, recalibration is required Operates machinery for production functions of filling, packaging, assembling, labeling and inspecting pharmaceutical products

Set and prioritize deadlines, adjust to the work flow of pharmacy to meet team and patient needs Ensures accurate documentation of all relevant, quality and maintenance documents Technical problem solving with missed medication doses, incorrect mediations and followed up with a root cause analysis

Investigative Assistant, ICDU, 05/2018 to 02/2019

National Institutes Of Health (Contractor) – Bethesda, MD Maintained proper drug storage procedures, registries, and records for controlled/investigational drugs Communicated with prescribers/private investigators to verify medication dosages, refill authorizations, receive/receipt of investigational drugs and subjects information Periodically throughout the week preform inspections on selected investigational drugs assuring the quantities are correct, if not contacting the PI immediately awaiting further instructions. Investigation is conducted

Communicate in person or in correspondence with researchers to advise them on policy matters, procedural requirement and compliance for conducting research involving humans and basic science with oversight from directional authority

Managed supply procurement and management processes Worked close with Pharmacy Chief and facility managers to gain knowledge of the organizations mission and requirements of the health care system Prepare for the FDA and Joint Commission's annual audits Patient Care Coordinator, 08/2017 to 02/2018

Amerisource Bergen Drug Corporation – Linthicum Heights, Maryland Strategically planned methods to achieve operational goals and targets. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork

Coordinated the allocation of nursing service equipment and supplies within the facility and established guidelines for efficient, economical use

Executed resolving and satisfying client requests and internal operational issues IV Specialist, 09/2016 to 10/2017

Johns Hopkins Home Care Group, Baltimore, MD, United States – Baltimore, MD Supported Chief Operating Officer with daily operational functions Worked directly with Infusion Pharmacy to achieve sterile techniques and demonstrate aseptic technique proficiency

Developed and executed proficiency in Managed Care Pharmacy Claims processing Experienced in IV admixture solutions, mathematics and nomenclature ensuring accuracy for patient safety

Executed the safety guidelines for handling and preparing chemotherapy admixtures assuring a safe work environment. In addition to writing correspondence to report hazardous material issues. Meetings held to ensure compliance: departmental and regulatory agencies Pharmacy Coordinator, 08/2013 to 08/2016

Odyssey House – New York, NY

Works collaboratively in an interdisciplinary team to coordinate and manage care for the residents.

(Substance Abuse Program)

Skillfully developed departmental goals, objectives, standards of performance, policies and procedures Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines Established and maintained systems that safely met residents' needs by executing compliance of medications and medical needs. Advanced knowledge of managing a clinic Conducted concise consultations with clients in regards to medications administered and/or pre and post medical procedural instructions

Prepared internal and external emails and reports to correspondence to confirm clients status and concerns

Lead Pharmacy Technician, 12/2004 to 12/2014

Montefiore Medical Center, Wakefield Campus – Bronx, New York Advanced knowledge of policies and procedures associated with operational activities that affect the patient care, patient flow and the revenue process. (Returns, waste, credits, etc.) Recruited, hired, trained and coached on average of 5 to 10 new employees and of students per year Strategically planned methods to achieve operational goals and targets Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. Executed daily audits of narcotics and medication dispensing Certified that inventory and storage management were properly maintained for quality patient care and safety

High School Diploma

Harry S. Truman - Bronx, New York

Associate of Arts: Business Management

Berkeley College - New York, NY

Nationally Certified Pharmacy Technician

Maryland State Board of Pharmacy CPhT License

International CPR certification- Healthcare Provider BLS Course: Adult/Child/Infant EDUCATION

CERTIFICATIONS

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