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Selective Insurance Customer Service

Location:
Winter Springs, FL
Posted:
August 03, 2022

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Resume:

Michael J. Turocy, CGA, CPAU, WRT, HCI-C, RPA, AINS, AIC, AIS, PCLS

Objective

Achieve Commercial Property Claims Examiner, Adjuster or consulting position with a Property Casualty Insurer or Service Provider, Leverage my field and management experience in 22 states to contribute to your success.

Experience

Present Assignments: Working as a contractor with claim assistance for the current Hurricanes.

January 2012 – March 22, 2-018: FCCI Insurance Group, Sarasota, Florida.

Claims Specialist

Professional service in Florida, Georgia and all regions. Commercial General Liability and high value Property claims. Providing excellent customer service to agents and policy holders. Heavy Equipment agri-business, and construction risks. Time element and stock/inventory claims. Litigated claims Mediations and Hearings.

June 2008 – January 2012: Seibel’s-Bruce (TPA for First Home Insurance), Maitland, Florida

Claims Supervisor

Guiding claims professionals, managing a book of business for a Florida PC insurer. Providing superior customer services added value for our client. Assisting with the roll out of Main Street Commercial business. Recruitment - management of vendors; specialists and legal services.

February 2008 – June 2008: Eagle Adjusting Services, Inc., Noblesville, Indiana

General Adjuster

Provided service in 2 state territory for 200 clients; included USAA, Firemen’s Fund and Vestcor Risk Management. Casualty, Commercial, Fidelity and Homeowners claim investigations. Experienced in Xactimate, MSB and SIMSOL estimating platforms.

August 2004 – February 2008, Citizens Property Insurance Company, Jacksonville, FL

Claims Administrator Coordinator

Successfully improved the performance of two Third Party Administrators, their managers, supervisors and several adjusters. Managed recruitment, employment, training and supervision of internal staff. This culminated with the successful outcome of 15,000 non-Cat claims within a three year period.

October 2003 - August 2004, Temporary employment with Eagle Adjusting Services, Toledo, OH

General Adjuster

Professional service in Michigan, Ohio, Pennsylvania and Indiana, as a General Adjuster; concluding large losses for 150 clients. CAT duty as assigned.

2002 – 2003, Selective Insurance, New Jersey

General Adjuster

Responsibilities included commercial clams in a 22-state territory. Business income and complex inventory losses. Claims services for public entities, schools, city/county government, and manufacturing risks. Supervised deployment of adjusters and CAT response offices. Evaluation of national vendor program. Assisted claims staff in 22 states and regional field audits..

1999 – 2002, American Family Insurance, Columbus, Ohio

Property Field Claims Examiner

Professional services, property claims in mid west. Property evaluations on new business. Opening local CAT offices, deploying adjusters, working with local agents,

1996 – 1999, Great Oaks Insurance Company, Columbus, Ohio

Property Specialist

Supervising property claims in Ohio and Kentucky. Guiding independent field adjusters, and handling complex claims. Represented employer in Court. CAT supervision, selecting vendors and monitoring process to insure superior customer service, granting of authority - reported files.

1985-1996, Beacon Westfield Insurance Company:

Property Claims Field Supervisor

And General Adjuster: Providing professional service for complex commercial and residential property claims in a 13-state territory. Assisting local adjusters, subrogation and litigation claims. CAT: supervision and administration: setting up CAT offices, appropriating support staff, deployment of adjusters, logistics, and communications with local agents, direct claim handling of large commercial losses, re inspection of reopened claims, and reporting to re insurers. A sampling of CAT assignments: Hugo in North Carolina, Bob in Cape Cod, MA, Erin in Georgia, Dubuque, IA, Pierre, SD and Huntington WV. Conducted field audits.

Education

North Olmsted City Schools

Cuyahoga Community College, Cleveland, Ohio -Associates Degree - AA

Capital University, Columbus, Ohio – BA

Certificate in General Insurance – Insurance Institute of America (AINS)

Associate In Claims - Insurance Institute of America (AIC)

Associate In Insurance Services – Insurance Institute of America (AIS) 2009

Property Claims Law Specialist - Educational Institute of America (PCLS)

Vale National Training Centers - Residential, Commercial and Marine estimates

Hanover Insurance Company - Intermediate Property Seminars, General Adjuster certification course

Registered Professional Adjuster (RPA) Designation earned 2013

HAAG Engineering, Irving TX Certified Commercial Roof Inspector (HCI-C) certification earned July 2015.

Society of Certified General Adjusters Certified General Adjuster (CGA) conferred September 2015.

Certified Water Damage Restoration Technician (WRT) earned in February 2016, IICRC.

Certified Property Insurance Appraiser and Umpire (CPAU) 2017

Personal

Professional, polished and personable. Represents employer well. Builds relationships, enthusiastically forges ahead with new ideas, and reinforces principles of excellent personal service. Committed to education.

Michael Turocy

229 So Grove St

DeLand, Florida 32724

386-***-****

email access: adrzqo@r.postjobfree.com



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