Selective Insurance Customer Service
Resume:
Michael J. Turocy, CGA, CPAU, WRT, HCI-C, RPA, AINS, AIC, AIS, PCLS
Objective
Achieve Commercial Property Claims Examiner, Adjuster or consulting position with a Property Casualty Insurer or Service Provider, Leverage my field and management experience in 22 states to contribute to your success.
Experience
Present Assignments: Working as a contractor with claim assistance for the current Hurricanes.
January 2012 – March 22, 2-018: FCCI Insurance Group, Sarasota, Florida.
Claims Specialist
Professional service in Florida, Georgia and all regions. Commercial General Liability and high value Property claims. Providing excellent customer service to agents and policy holders. Heavy Equipment agri-business, and construction risks. Time element and stock/inventory claims. Litigated claims Mediations and Hearings.
June 2008 – January 2012: Seibel’s-Bruce (TPA for First Home Insurance), Maitland, Florida
Claims Supervisor
Guiding claims professionals, managing a book of business for a Florida PC insurer. Providing superior customer services added value for our client. Assisting with the roll out of Main Street Commercial business. Recruitment - management of vendors; specialists and legal services.
February 2008 – June 2008: Eagle Adjusting Services, Inc., Noblesville, Indiana
General Adjuster
Provided service in 2 state territory for 200 clients; included USAA, Firemen’s Fund and Vestcor Risk Management. Casualty, Commercial, Fidelity and Homeowners claim investigations. Experienced in Xactimate, MSB and SIMSOL estimating platforms.
August 2004 – February 2008, Citizens Property Insurance Company, Jacksonville, FL
Claims Administrator Coordinator
Successfully improved the performance of two Third Party Administrators, their managers, supervisors and several adjusters. Managed recruitment, employment, training and supervision of internal staff. This culminated with the successful outcome of 15,000 non-Cat claims within a three year period.
October 2003 - August 2004, Temporary employment with Eagle Adjusting Services, Toledo, OH
General Adjuster
Professional service in Michigan, Ohio, Pennsylvania and Indiana, as a General Adjuster; concluding large losses for 150 clients. CAT duty as assigned.
2002 – 2003, Selective Insurance, New Jersey
General Adjuster
Responsibilities included commercial clams in a 22-state territory. Business income and complex inventory losses. Claims services for public entities, schools, city/county government, and manufacturing risks. Supervised deployment of adjusters and CAT response offices. Evaluation of national vendor program. Assisted claims staff in 22 states and regional field audits..
1999 – 2002, American Family Insurance, Columbus, Ohio
Property Field Claims Examiner
Professional services, property claims in mid west. Property evaluations on new business. Opening local CAT offices, deploying adjusters, working with local agents,
1996 – 1999, Great Oaks Insurance Company, Columbus, Ohio
Property Specialist
Supervising property claims in Ohio and Kentucky. Guiding independent field adjusters, and handling complex claims. Represented employer in Court. CAT supervision, selecting vendors and monitoring process to insure superior customer service, granting of authority - reported files.
1985-1996, Beacon Westfield Insurance Company:
Property Claims Field Supervisor
And General Adjuster: Providing professional service for complex commercial and residential property claims in a 13-state territory. Assisting local adjusters, subrogation and litigation claims. CAT: supervision and administration: setting up CAT offices, appropriating support staff, deployment of adjusters, logistics, and communications with local agents, direct claim handling of large commercial losses, re inspection of reopened claims, and reporting to re insurers. A sampling of CAT assignments: Hugo in North Carolina, Bob in Cape Cod, MA, Erin in Georgia, Dubuque, IA, Pierre, SD and Huntington WV. Conducted field audits.
Education
North Olmsted City Schools
Cuyahoga Community College, Cleveland, Ohio -Associates Degree - AA
Capital University, Columbus, Ohio – BA
Certificate in General Insurance – Insurance Institute of America (AINS)
Associate In Claims - Insurance Institute of America (AIC)
Associate In Insurance Services – Insurance Institute of America (AIS) 2009
Property Claims Law Specialist - Educational Institute of America (PCLS)
Vale National Training Centers - Residential, Commercial and Marine estimates
Hanover Insurance Company - Intermediate Property Seminars, General Adjuster certification course
Registered Professional Adjuster (RPA) Designation earned 2013
HAAG Engineering, Irving TX Certified Commercial Roof Inspector (HCI-C) certification earned July 2015.
Society of Certified General Adjusters Certified General Adjuster (CGA) conferred September 2015.
Certified Water Damage Restoration Technician (WRT) earned in February 2016, IICRC.
Certified Property Insurance Appraiser and Umpire (CPAU) 2017
Personal
Professional, polished and personable. Represents employer well. Builds relationships, enthusiastically forges ahead with new ideas, and reinforces principles of excellent personal service. Committed to education.
Michael Turocy
229 So Grove St
DeLand, Florida 32724
email access: ***********@******.***
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