Alyssa Villarreal

956-***-**** / adrzql@r.postjobfree.com

Professional Objective

Experienced customer service representative with more than 10 years of experience in different levels of work environments. Has strong and decisive analytical skills that come from customer service leadership. Effective technical and communication abilities. Excellent at performing crisis management, ensuring customer loyalty and exceeding all expectations.

Skills Profile

•Organized

•Consiousious

•Knowledge in Handling Insurance Claims

•Efficient Time Management Abilities

•Skilled in Using Microsoft Office: Word, Excel, and PowerPoint

Adaptable to new regulations

Related Experience

Teleperformance McAllen, TX Customer Service Representative for Carefirst Blue Cross Blue Shield

Medical/Dental Member and Provider Services 08/2019 - current

•Received employee of the month only working two months into employment.

•Consistently exceed to surpass weekly goals and set an expectation

•Answered incoming calls regarding medical and dental insurance concerns for both members and providers

•Analyzed their concerns and assisted them with finding the answers that fit their needs

Endodontics and Microsurgery Center McAllen, TX Administrative Assistant 02/2019 - 04/2019

•Answered incoming calls regarding dental patient concerns

•Verified patient's insurance information and submitted claims to the insurance accordingly

•Provided treatment plans for patients and handled collections issues

•Coordinated patients to providers that would meet their needs

South Texas Vo-Tech McAllen, TX Office Clerk 08/2018 - 02/2019

•Organized files, updated, sort and distributed mail.

•Answered incoming customer calls regarding product problems, service questions and general client concerns.

•Ability to communicate and deal with clients courteously, professionally and with a positive attitude.

•Utilized my skills on multitasking in this high paced environment with good organizational skills.

Summary of Professional History

I started to work when I was sixteen, my first job was at McDonalds. I worked at McDonalds as a summer job. After I was done with my seasonal job at McDonalds, I was offered a job on the spot at Journeys Kidz. I would be working there for the remainder of my sophomore and junior year. My senior year I would start working at Hooters as a waitress when I turned 18.While I was employed with Hooters, I would still work for the Journeys franchise during their seasonal time. I worked for Hooters for about a year and ten months. Wanting to grow, I would be focused on school and office jobs. I started to go to school at STVT and I joined a work study and started to work at the school I was studying at part time. After I graduated I started my journey working with Insurance. I have been working with Carefirst BCBS for 3 years.

Education

Mission High School Mission, TX Graduated 06/2014

•Film Club

•Graduated with a 3.5 GPA

South Texas Vo-Tech McAllen, TX

Medical Administrative Assistant Graduated 02/2019

•CPR Certified

•HIPAA Certified

•NRCAHA Nationally Registered Certified Administrative Health Assistant termed in 2021

Other Training And Exposures

VOLUNTEERING

Operation Lone Star 07/2018 - 07/2018, Pharr, TX

•Volunteered among the available services at Pharr location where there opportunities for child immunizations, hearing and vision screenings, diabetes and blood pressure screenings, and sports physicals were available.

References Available Upon Request

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