Customer Service Recreation Coordinator

JOSEPH LATTUCA

Current Address: **********@*****.*** 661-***-**** Permanent address:

*** ******** ** *** ******** Rd

Goose Creek, SC 29445 Goose Creek, SC 29445

Education:

University of South Carolina: Columbia, SC

Bachelor of Science – May 2020

Major: Sport and Entertainment Management

Southern New Hampshire University:

Bachelor of Science – June 2022

Major: Accounting

Work Experience:

Fruit of the Loom January 2021-Present

Customer Service Order Representative

Organized and facilitated orders from Amazon, Walmart, and other companies to be shipped out of this DC to the correct locations by placing orders on the correct truckloads

Used the PKMS system to facilitate all orders and keep track of all shipments.

Communicated with corporate in order to account for all orders shipping from this DC and to let them know of any issues that we may have been having, such as carriers not picking up on time.

Monitored inventory shortages by documenting all shortages on an excel spreadsheet and sending the spreadsheet to management.

Town of Summerville Summer 2020

Recreation Coordinator

Supervised facilities that are in use during evening programs.

Coordinated with umpires, coaches, players, commissioners, etc. to ensure that all leagues and facilities operated efficiently, and all policies/procedures are appropriately adhered to.

Ensured that all games/programs start and end at the appropriate times(s) and are in adherence with Town policies.

Monitored weather and field conditions, postponing or cancelling games as necessary, in an effort to minimize the chance of serious injury/damage to players or fields.

Storm Guard Roofing/Construction Summer 2020

Sales Representative

Generated sales leads by going to door to door based on prospecting customers interest in getting a new roof.

Used a CRM system to build a customer database and keep up with current customers progress of receiving a new roof.

Worked with insurance companies on customers behalf to ensure the customer got the most money out of the insurance companies to replace their current roofs.

Palmetto Preparatory Academy – Columbia, SC Spring 2020

Intern

Worked in multiple databases to find and recruit players while also being responsible for maintaining those data bases.

Built players profiles and marketed those profiles to colleges so that those players could gain offers and scholarships.

Assisted with Media Guide advertising sales, and in business to business cold calling.

Took on responsibility for staffing the retail office space in the PPA office, inventory management, shipping and the production of custom apparel items.

Created, organized and maintained player’s personnel files which consisted of player contracts, transcripts, physical forms, insurance cards and class schedules.

Charleston RiverDogs – Charleston, SC Summer 2019

Intern

Analyzed past vender invoices to audit licensing revenue, and reported discrepancies to recover additional revenue

Involved in many departments, special events, food and beverage, box office, and stadium operations

Trained in making sales calls

Took on responsibility in the managing the store; daily inventory, e-commerce, restocking and cleaning, and customer service

Helped lead all time high merchandise revenue

USSF/SCHSL Soccer Officials Seasonal 2017- present

Referee

Served as a leader among other referees by analyzing and giving feedback to help them improve their future performance

Became a master of the rules and ensured proper execution of those rules

Summerville Ford – Summerville, SC Summer 2016

Porter

Organized the car lot

Drove positive customer service by moving customers vehicles into the service department lot and then bringing the vehicles back to them once their car was finished

Helped the technicians work on the vehicles

Organized and took care of the loaner vehicles

Collaborated with the service managers

Extracurricular Clubs and Activities:

Captain/Manager of the international football club at the University of South Carolina 2019 – 2020

Organized team by setting up practices, ensuring everything was ready for season such as new jerseys, and fees got paid, and making sure everyone on the board is doing their jobs.

Vice president of the international football club at the University of South Carolina 2017-2018

Collaborated with board members to make a successful soccer team; won a tournament

Additional Experience:

Delphi Academy of Los Angeles – Los Angeles, CA 2010 - 2011

Volunteer in the Athletic Department

Coached youth basketball, soccer, and football

Collaborated with other schools in order to generate game schedules for multiple sports teams

Assembled the fields before sporting events by drawing lines and adding sports equipment to the field, such as corner flags or pylons

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