BAILEY

PILCHER

262-***-****

adrzph@r.postjobfree.com

**** ****** ****, *****, **

linois 62881

S K I L L S

Client communication

Marketing strategy

implementation

Serve clients

Organization

Motivation

Networking

Training

Inventory control

Product knowledge

Problem resolution

Conflict resolution

Data entry

P R O F E S S I O N A L S UMMARY

Hardworking multifaceted team member accustomed to handling important messages and packages for businesses, retail and private alike. Effortlessly keep deliveries on-time with organized approach to planning daily routes. Skilled in documentation and payment collection.

Efficient customer service representative with solid record in delivering letters, packages and other items across varied deliveries areas. Smoothly loads and secures items to minimize shifting and prevent damage. Excellent customer service skills and dedication to quickly resolve any delivery issue.

E X P E R I E N C E

C O U R I E R

DoorDash, Postmates

Location varies

August 2015 Current

Maintained telephone and radio contact with supervisor to receive delivery instructions.

Used safest and quickest delivery routes to deliver packages to business and residential customers.

Separated packages by service type and destination. Obeyed traffic laws and established traffic and transportation procedures.

Collaborated with dispatch and other team members to coordinate different routes and reallocate pickups and drop-offs. Operated hand-held scanning device to track items delivered. Recorded fuel mileage and vehicle maintenance notes to prevent delivery problems.

Determined legality of packages and special requirements for dangerous goods and international shipments.

Followed company policies and procedures to minimize accidents and safely operate company vehicles.

Greeted customers pleasantly while making deliveries to homes and businesses.

Verified content of inventory loads against shipping papers. Operated mechanized ramp equipment to load and unload packages.

Obtained signatures and payments and arranged for recipients to make payments.

Utilized cell phones and radios to upload time, delivery, and shipment information into real-time database.

Managed time-sensitive items with consistent record of on-time deliveries.

Obtained signatures and payments, and arrange for recipients to made payments.

Sorted items to be delivered according to delivery route. Loaded vehicles, secured items and took the appropriate precautions to protect hazardous or perishable goods. Maintained thorough documentation covering details like items handled and recipient's responses.

Planned and followed most efficient routes for delivering goods. C U S T O M E R S E R V I C E R E P R E S E N T A T I V E John Deere

Oconomowoc, WI

March 2015 July 2019

Provided solutions, recommendations, and replacements with empathy and positive feedback.

Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies.

Resolved customer inquiries, complaints, and issues and used problem solving techniques to provide solutions.

Opened and closed accounts and processed applications. Recognized and solicited new business leads.

Communicated with clients over phone, email, and chat platforms.

Exceeded requirements and deadlines when providing products and services to customers.

Directed phone calls to shorten service time and steer conversations towards targeted solutions.

Addressed customer concerns and complaints and resolved issues promptly.

Informed customers and professionals on eligibility, benefits, claims payment, and authorizations.

Met team and client performance metrics, goals, and deadlines. Used knowledge base systems and work processes to help customers.

Communicated new and relevant information to customers and followed up on promises.

Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.

Answered calls or emails from customers and assisted with special requests or resolving complaints.

Documented detailed notes in CRM system to track customer interactions.

Conducted follow-up calls at customer locations.

Answered inbound calls to greet and assist customers with various needs and questions.

Took ownership of member issues to obtain five-star ratings and referrals.

Trained new associates on store programs and policies. Communicated and followed up with prospective members via phone or email to process pending account applications. Documented and classified member issues to implement proper service and solutions.

Directed individuals on usage and benefits of self-service tools. Placed outbound calls to existing members to provide additional consultation on products and services.

Built strong knowledge of product line to assist customers in selecting products.

Assisted members with identifying and accessing care by locating in-network professionals.

Answered incoming calls and assisted customers with questions. Processed customer product orders in collaboration with third-party fulfillment vendor.

De-escalated customer complaints using specialized communication techniques.

Returned customer calls and responded to inquiries and complaints.

Assisted associates with problem resolutions.

Monitored and resolved product and service issues promptly. Validated data and resolved problems related to system- generated information.

Responded to questions and followed up on customer interactions.

Completed sales payments, refunds, and exchanges and issued store credit.

Handled escalated callers constructively to provide positive outcomes for members.

Prepared order sheets and sent out invoices and statements for payments due.

Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.

Used upselling and cross-selling techniques to provide solutions to customer issues.

Advised customers on status of merchandise ordered and arranged for pickup and delivery.

Delivered high level of service and support to customers as company ambassador.

Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation. F L O R I S T

Kaboom, Incorporated

Shrewsbury, MA

May 2012 August 2017

Watered plants and cut, conditioned, and cleaned flowers and foliage to prepare for storage.

Conducted weekly walk-throughs to determine interior visual displays and store window presentations.

Used supply items with care to eliminate waste and maintain lowest supply cost.

Accessorized and handmade arrangements with ribbons and bows, vases, and balloons.

Ordered and purchased flowers and supplies from wholesalers and growers to guarantee smooth operating workplace. Merchandised product to reflect season and maintain visual standards.

Selected floral and foliage for various types of arrangements using numerous combinations to synthesize and develop new creations.

Created custom floral arrangements for all occasions, including weddings, holidays, and funerals.

Communicated with clients via telephone and in-person to discuss desired types of arrangements, prices, and place of delivery.

Unpacked stock and received orders.

Worked with clients to understand their needs, quote prices and discuss arrangement options.

Used hand tools such as trimmers, shapers and tape to securely arrange bouquets, wreaths and terrariums.

Managed the administrative and financial aspects of the business, keeping accounts and records current.

Watered plants, and cut, condition, and clean flowers and foliage for storage.

Coordinated efficient deliveries to customers, keeping strict schedules to meet the customers' requirements.

Selected and ordered flowers and supplies directly from the wholesalers and growers.

Chose the ideal flora and foliage for each arrangement, combining them into new designs to keep abilities fresh. Watered plants, cut flowers and organized foliage into the correct types of storage to preserve each as long as possible. Wrapped completed arrangements to protect through the final delivery time.

C A F E S U P E R V I S O R

Island Brew Cafe

Bath, NY

February 2010 November 2012

Tracked [Type] market to identify potentially profitable trends and develop strategies to capitalize on opportunities. Maintained and exceeded customers' expectations to build brand loyalty.

Followed marketing and sales plans to bring in new customers and achieve business targets.

Monitored team members in action to identify performance issues or skill gaps requiring retraining.

Recruited local suppliers to support sustainability and freshness of incorporated ingredients.

Upheld strong sanitation and appearance standards to present consistent and professional image of cafe and crew. Interviewed, hired, and onboarded new staff to stay on top of business demands.

Coordinated schedules and work assignments to meet forecasted customer levels, keep operations, and maintain professional operations.

Monitored sales growth and cost control against budgeted expectations and historical performance to consistently meet profit goals.

Collaborated with local event planning organizations to improve cafe exposure and increase patronage.

Organized and balanced daily receipts, logs, and reports. Managed registers, counting drawers before and after each shift. Kept food costs in line by minimizing waste and controlling dish portions.

Prepared for special customer and community events, organizing catering and facilities.

Identified backlogs and helped team members devise improvements to boost productivity.

Kept operations in line with local and state health codes. Coached team members in customer service, food preparation, and sales techniques.

Directed safe preparation and delivery of meals in fast-paced environment.

Estimated ingredients and supplies needed to keep optimal inventory levels.

Monitored performance of workers and offered feedback for improvement.

E D U C A T I O N

A S S O C I A T E O F A R T S : G R A P H I C D E S I G N Gardner Community College

Gardner, MA

GPA 3.5.

Minor in Studio Art.

Dean's List Honoree, three semesters.

Graduated in top 15% of class.

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