SHWETA GUPTA

Permanent Address: M – **, *nd Floor, Kirti Nagar, New Delhi - 110015 Email: adrzjo@r.postjobfree.com Phone. : +91 - 705-***-****

WORK PROFILE

Experienced professional with more than 8 years of experience across customer care, general accounting, supervision and administration and back end operations

Proficient in MS Office, Word, Excel, MIS reporting

Played an important role as part of the sales team for lead and revenue generation

Excellent communication and interpersonal skills

PROFESSIONAL EXPERIENCE

Shriram Transport Finance Limited Business Process Executive

21st Aug 2012 Onwards

Work Profile

Responsible for sales/renewals for all Shriram products at branch level

Managing the customer relationship including customer retention and customer support

Managing the back end operations at the branch including customer account management, customer query resolution, loans and collections

MIS Data at branch level.

HR & Administration

Responsible for sourcing and screening profiles for branch level positions

Front Office and Reception Management including managing guest relations

Organizing events held at branch level

General Administration and Office coordination

Sanskriti Public School Teacher

Sep 2009 – Jun 2011

Work Profile

Responsible for teaching English literature, social studies and Hindi to classes I - V

Acted as substitute teacher for higher classes.

Part of school administration managing attendance and fees compliance

EDUCATIONAL BACKGROUND

Year

Degree/ Certificate

Institute

2010

B. Ed.

CCS University Meerut

2009

MA (ENGLISH)

Dr B R A University Agra

2006

B.A

Dr B R A University Agra

2003

Class XII

PDG Inter college, Mathura

I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.

Date: Signature: Shweta Gupta

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