General Worker Customer Service
Resume:
Xolisa Boyce ADDRESS
850***-******* * Fenwick Street
060-******* Stonedrift
*****************@*****.*** Amalinda
Code 8 5247
Subjects Passed: Xhosa, English, Biology, Geography, History (2002)
Computer Literacy: Ms Word, Ms PowerPoint, Ms Excel, Ms Outlook (2003)
PC Training & Business College: Tourism Management: - Certificate (2003)
Languages : Xhosa, English & IsiZulu
SKILLS Good communication skills
Ability to work under pressure
Customer service
Integrity
Negotiation skills
Numeracy
Problem solving skill
WORK EXPERIENCE
EMPLOYER SEBENZELA MARKET SOLUTIONS
POSITION Brand Sales Specialist
DUTIES:
oMake an allocated number of visits/calls to township outlets as per the daily and weekly call cycle completing our unique 11 step call process
oComplete performance reports for each outlet per visit/call
oEnsure that products are correctly priced in outlets according to recommended selling price
oPlace and track point-of sale equipment in the outlets
oManage the relationship with township business owners
oEducate outlet owners and consumers on the brand portfolio and brand trends to influence and increase sales
oManage the availability of products in outlets to guarantee that the brand is high quality
oMake sure that products meet the highest quality standards at all times
oMaintain the standards of the brand visibility plan in our outlets by implementing merchandising and product solutions
oInfluence consumers to try, taste and interact with brands through brand activations and promotions
oControl stock levels in outlets to guarantee that our brands are always available for consumers
oMonitor competitors to learn what they are doing in the township market
oIdentify new outlets where we are able to place our brands for more visibility.
EMPLOYER KSD FET COLLEGE (ZIMBANE CAMPUS)
POSITION General Worker
22 June 2020 – 31 November 2020 (Contract)
EMPLOYER HOLLARD LIFE (Braamfontein)
POSITION Field Agent
1st February 2020 – 31 May 2020 (Lockdown)
EMPLOYER AVBOB LIFE ASSURANCE (East London)
POSITION Sales Representative
1st August 2017 to 1 June 2018 (Resigned)
EMPLOYER SOUTH AFRICAN POST OFFICE
Mgwali post office
Position - Branch Manager 1 November 2010 to July 2012
Cost effective service delivery at the branch (Consumer Services)
oEnsure that the branch operation is focussed on the reduction of cost, revenue maximization and the improvement of the profitability of the company.
oDeliver inputs towards the improvement/enhancing profitable customer service
Delivery of high quality customer service at the branch
oCustomer service planning
oCustomer service delivery
oCustomer service measurement and reporting
Effective financial management of the branch
oFinancial planning
oFinancial control
Effective stock management of the branch
oStock planning and supply
oStock control
oStock administration
Effective workforce management of the branch
oWorkforce planning and supply
oWorkforce development
oWorkforce application
oEmployee relations
oEnsuring effective staff administration
Efficient operational management of the branch
oOperational planning
oOperational control
oOperational reporting
Continuous learning and growth
Stay informed of all new products and services, policies and procedures, etc
EMPLOYER Department of Transport
Year 01 April 2005 / 31 March 2006
Directorate Human Resource Development
Training Officer (Learnership)
Duties
Identify training needs. Record keeping of all training development & management of all HRD information. Implementation of Abet & FET. Manage bursary database. Conduct skills audit & personal development plans. Manage the attendance of short courses.
REFERENCES
Mrs T.E. Mbanguta
Senior Lecturer
KSD FET College
Mr S. Maqoma
Technician
Transnet
Mr. Luzuko Daniel
Field Manager
Sebenzela Market Solutions
Contact this candidate