Xolisa Boyce ADDRESS

850***-******* * Fenwick Street

060-******* Stonedrift

adrzjj@r.postjobfree.com Amalinda

Code 8 5247

Subjects Passed: Xhosa, English, Biology, Geography, History (2002)

Computer Literacy: Ms Word, Ms PowerPoint, Ms Excel, Ms Outlook (2003)

PC Training & Business College: Tourism Management: - Certificate (2003)

Languages : Xhosa, English & IsiZulu

SKILLS Good communication skills

Ability to work under pressure

Customer service

Integrity

Negotiation skills

Numeracy

Problem solving skill

WORK EXPERIENCE

EMPLOYER SEBENZELA MARKET SOLUTIONS

POSITION Brand Sales Specialist

DUTIES:

oMake an allocated number of visits/calls to township outlets as per the daily and weekly call cycle completing our unique 11 step call process

oComplete performance reports for each outlet per visit/call

oEnsure that products are correctly priced in outlets according to recommended selling price

oPlace and track point-of sale equipment in the outlets

oManage the relationship with township business owners

oEducate outlet owners and consumers on the brand portfolio and brand trends to influence and increase sales

oManage the availability of products in outlets to guarantee that the brand is high quality

oMake sure that products meet the highest quality standards at all times

oMaintain the standards of the brand visibility plan in our outlets by implementing merchandising and product solutions

oInfluence consumers to try, taste and interact with brands through brand activations and promotions

oControl stock levels in outlets to guarantee that our brands are always available for consumers

oMonitor competitors to learn what they are doing in the township market

oIdentify new outlets where we are able to place our brands for more visibility.

EMPLOYER KSD FET COLLEGE (ZIMBANE CAMPUS)

POSITION General Worker

22 June 2020 – 31 November 2020 (Contract)

EMPLOYER HOLLARD LIFE (Braamfontein)

POSITION Field Agent

1st February 2020 – 31 May 2020 (Lockdown)

EMPLOYER AVBOB LIFE ASSURANCE (East London)

POSITION Sales Representative

1st August 2017 to 1 June 2018 (Resigned)

EMPLOYER SOUTH AFRICAN POST OFFICE

Mgwali post office

Position - Branch Manager 1 November 2010 to July 2012

Cost effective service delivery at the branch (Consumer Services)

oEnsure that the branch operation is focussed on the reduction of cost, revenue maximization and the improvement of the profitability of the company.

oDeliver inputs towards the improvement/enhancing profitable customer service

Delivery of high quality customer service at the branch

oCustomer service planning

oCustomer service delivery

oCustomer service measurement and reporting

Effective financial management of the branch

oFinancial planning

oFinancial control

Effective stock management of the branch

oStock planning and supply

oStock control

oStock administration

Effective workforce management of the branch

oWorkforce planning and supply

oWorkforce development

oWorkforce application

oEmployee relations

oEnsuring effective staff administration

Efficient operational management of the branch

oOperational planning

oOperational control

oOperational reporting

Continuous learning and growth

Stay informed of all new products and services, policies and procedures, etc

EMPLOYER Department of Transport

Year 01 April 2005 / 31 March 2006

Directorate Human Resource Development

Training Officer (Learnership)

Duties

Identify training needs. Record keeping of all training development & management of all HRD information. Implementation of Abet & FET. Manage bursary database. Conduct skills audit & personal development plans. Manage the attendance of short courses.

REFERENCES

Mrs T.E. Mbanguta

Senior Lecturer

KSD FET College

073-***-****

Mr S. Maqoma

Technician

Transnet

082-***-****

Mr. Luzuko Daniel

Field Manager

Sebenzela Market Solutions

063-***-****

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