Yasojara Ayala

*** * ****** **, *** Luis AZ, ****9

adrzix@r.postjobfree.com / 928-***-****

Work Experience:

Sunset Health – Eligibility Outreach Worker November 2019- Present

*** ***** ****** **vd, San Luis AZ, 85349 (928)- 627-3822

Promotion of health programs through coordinated comprehensive and effective outreach efforts (Medicaid AHCCCS/KIDSCARE, Supplemental Nutrition Assistant Program SNAP, Cash Assistance, Marketplace Obama Care and Sliding Fee Discount Program). To service clientele by greeting incoming patients/clients. Screening for medical coverage eligibility available through different programs and assisting with the application process, registering patients, and providing information regarding health center. Process applications and obtaining patient’s data; verifies information of all patient’s eligibility for participation Medicaid, Sliding Fee Scale programs, and Marketplace insurance.

Maintaining patient’s account by assuring patients are registered under correct eligibility and corresponding pay code, update patient’s records, maintaining status of work in progress.

Manage service delivery to patients using available community resources by guiding patients with recommended services and making appropriate referrals to community agencies on a case-by-case basis.

Contributing to team effort by collecting vital patient information; assisting patients in completing forms; entering eligibility information in on-line applications, manual logs, patients’ charts; assembling applications forms and documents necessary for application submission; contacting patients on the phone to determine eligibility; conducting door to door outreach to identify eligible individuals and process applications; assisting front desk to schedule appointments and answering phone calls.

Manage marketing such as company’s website, promotions, outreach events, recording and editing videos, enhancing pictures, posting holidays or information for the public, assisting with payment arrangements getting correct pay codes to individuals, billing questions, scheduling appointments, conducting front desk presentations with updates made for the company’s eligibility programs, and audits with patient’s information to make sure discounts are given correctly.

Wakamatzu Fried Rice & Ramen Soup – Part Time Cashier Manager Oct 2020 – Feb 2022

803 N 4th Ave San Luis, AZ 85349 928-***-****

Organized cashier experience in handling cash, processing payments, and cementing patrol relationships with excellent interpersonal abilities. Customer assistance; payment collection; credit card processing; refunds and exchanges; cash register operations; cash drawer management.

Convey Health Solutions – Supervisor from August 2014- October 2019

725 W 32nd St Yuma Az, 85364 928-***-****

My responsibility as a supervisor is to manage a team of 25-35 representatives, providing excellent customer service for a Medicare part D prescription drug plan. We are also familiar with the marketplace and assist callers when they don’t qualify for AHCCCS or any type of insurance. We educate customers with qualifications that need to be met to apply for programs, for example: how to enroll during special enrollment period, during open enrollment period, copays and deductibles which vary depending on income. We provide with recommendations such as to apply for SNAP (Food stamps). We are responsible to educating our consumers of different programs which they are eligible to for, we assist them mainly with questions, comments, or concerns related to their prescription drug plan. My responsibilities as a supervisor are to monitor several phone calls for each individual agent per week to make sure the agents are meeting company’s guidelines. When monitoring phone calls, I am responsible to provide positive or negative feedback to make sure they accomplish their goal within a certain timeline. I am responsible of having agents up to date on training and for agents to offer new programs that consumers can be eligible for. I answer advocate’s questions, schedule their breaks times, lunch times, send updated emails, responsible for employee's pay roll, file reports, coach / train agents, assist with enrollments into the plan. I am licensed agent in the state of Arizona to recommend Medicare Prescription Drug plans.

Education:

San Luis High School – San Luis, AZ (Graduated 2012)

Certifications:

Federally Certified Marketplace Navigator

Arizona Insurance License (HEAPlus)

Fingerprint Clearance Card

Jedi Training Certified

Skills:

Customer Service 10 yrs. +

Bilingual: (English & Spanish) (Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of the organization, and able to speak persuasively and make presentations to clients.

Computer Skills: Excel, Power Point, Outlook, Email, Microsoft Word, Internet Navigation

Cashier/ working with payments and numbers for families

Typing Skills: 60 wpm

People skills

Reliable Transportation

Quick Learner

Excellent Attendance

Leadership Skills

Great communication skills

Trustworthy

Multi-tasker

Reference:

Jessica Velazquez Phone Number: 928-***-**** Co-Worker

Patricia Rodríguez Phone Number: 928-***-**** Reference

Sylvia Armendariz Phone Number: 928-***-**** Co-Worker

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