Supply Chain, Logistics, Customer Service

MICHELLE M. SHOELS

**** ****** ******* *****, ******* TX 77064

CELL 832-***-**** • E-MAIL ************@*****.***

OBJECTIVE

Hardworking, Task & Detail Oriented Team Player seeking to obtain Logistics/ Supply Chain/ Customer Service Position that allows enhancement of skills and leaves room for advancement.

SHORT DESCRIPTION

To be a good worker, one has to be courteous, organized, and professional, achieve goals, respond in a timely manner and get along with people. Also, one has to be able to maintain focus, be persistent, and possess strong commitment, and a ‘can-do’ attitude. I believe I exhibit all of these qualities and would be a great asset whenever the opportunity arises.

WORK EXPERIENCE

Norriseal/Well-Mark (Champion X)– Houston, TX

Buyer

10/2021 – Current

Perform all procurement activities and administers purchase orders

Maintain effective working relationships with the Suppliers

Negotiate with Suppliers in the areas of controlled drawings, cost, pricing data and cost, terms and conditions modifications, non-disclosure agreements, non-disclosure agreements

Analyze requisitions and related drawings and specifications; identifies/selects suppliers; determines the type of order to be issued; issues requests for proposals; update delivery schedules and assure product delivery

Utilize contracting formats such as, firm fixed price contracts, cost type contracts, time and material contracts, lease agreements, multi-year option contracts, incentive contracts, master order agreements and system contracts

Consolidate requirements and develop most suitable method of purchase order contracts, blanket orders, schedule agreement, repetitive orders and supplier stocking agreements

Evaluate suppliers using methods such as supplier visitations (as needed) as various objective performance measurements, including Quality, price, delivery and payment

Initiate and coordinate discussions or meetings between suppliers and respective company departments to resolve procurement-related problems

Prepare reports as requested by supervisors or as required by procedure

Review pricing, production, and inventory trends to assure competent supply sources and economical procurement

Conducts market surveys to identify new sources of supply

Participates in and provide input to the development and implementation of strategic supplier management concepts including process characterization and control and development of supplier partnership

Norriseal/Well-Mark – A Dover Company, Houston, TX

Logistics Lead/Supervisor

02/2014 – 10/2021

Led by giving department associates tasks, timelines and checklists to ensure work flows smoothly

Monitor department hours worked, approve time sheets in ADP/Conduct performance reviews

Ensure effective and timely implementation of all Logistics daily operational goals inclusive of Shipping functions

Proactively identify problems and swiftly implement solutions

Resolve customer and internal complaints via phone and or by email

Establish and manage relations with freight forwarders, customs brokers, LTL providers and customers

Identify enhancement opportunities and suggest solutions for improvement to top management

Maintain open communication with production and sales departments keeping them aware of any current or potential operational limitations that may impact service levels

Participate in logistics/shipping process, research and resolve inventory, shipping, and rate discrepancies

Prepare nightly shipment updates for upper management

Ship Confirm/Invoice all orders on a daily basis and send report out that night

Norriseal/Well-Mark – A Dover Company, Houston, TX

Logistics Coordinator

03/2012 – 02/2014 (Full-Time)

09/2011 (Temp to hire- LPC Personnel)

Act as lead for shipping/receiving department in ensuring on-time goals are met

Daily management and coordination of export/import shipments by preparing export documentation such as NAFTA, Commercial Invoices & EEI

Schedule all outbound transportation/prepare and publish daily reports

Manage the movement of goods through customs and ensure all export requirements are met

Participate in logistics process, research and resolve inventory, shipping, and rate discrepancies

Evaluate shipments, consolidate loads, select most cost effective method of delivery

Carrier Management, including matrix reporting

Staff Solve-(Contract Position) -Humble, Texas

Import Agent Assistant

01/2010 - 07/2011

Controlled import files and other internal documentation

Updated import status, assisted and advised customers of arrival, arranging deliveries, processing invoices (including price conversions and verifying shipment weight and volume) and handling e-mail queries from overseas offices

Processed documentation for Customs Clearance preparation & customs brokerage entry filing

Disbursed checks to steamship lines and applicable parties for storage, liens, etc.

Prepared and sent booking advices, Arrival Notices, Delivery Orders and all other documentation to client

Ensured that the global tracking system was updated with accurate and current information

Swift Oil and Gas-(Temporary Position) -Houston, Texas

Visa (Logistics) Coordinator

02/2009 - 11/2009

Supported the Houston office and Logistics Manager with the successful administration of visa requirements (including visit visas and transit visas) of current and future contractor personnel

Worked as the VISA liaison between the US State Consulate and the ANG office in Angola

Arranged international/domestic flights/hotels along with medical, criminal records checks, immunizations and other services required

Maintained Logistics files by monitoring visa and work permit expiration dates and renewed as required

Provided weekly updates to personnel throughout mobilization process

Allied Waste National Accounts -Houston, Texas

04/2007 - 01/2009

Billing Analyst Coordinator

Researched and resolved billing issues in a timely manner

Set-up, Canceled, unlocked and suspended accounts

Applied undistributed and unapplied cash

Determined the appropriate disposal and service rate

Utilized weekly spreadsheets to price and bill containers/service

Johnson Controls/York International -Houston, Texas

03/2003 - 01/2007

Service Operations Agent Assistant:

Dispatched and created service orders for team of AC techs

Maintained 80+ accounts in Houston and surrounding areas

Invoiced service tickets and processed sales orders and purchase orders

Assigned and coordinated trucks, vans and P-Cards by scheduling repairs, paperwork and supplied keys

Prepared monthly vehicle inventory/maintenance reports

Issued purchase orders and reconciled monthly statements and processed for payment

Ordered office supplies and cell phones for new and existing employees

EDUCATION

Letourneau University Houston, Texas

Bachelors of Science Interdisciplinary Studies-

Degree: GPA: 3.0

Texas School of Business Houston, Texas

M. Business/Assistant Diploma: March 03, 2005

Awards: Director's List, Student of the month, GPA 3.5

SKILLS

Oracle E-Business Suite, Strong communication skills, Calayx, Oracle, Alliance, multiple line phone system, general office, front office/reception, keyboarding and data entry, Microsoft Excel, Access, Word, PowerPoint, AS400, Siebel/ Casper, SAP, Data Entry, Customer Service, Call Center, Export Documentation, SCOBOX (Utilform), ADP

REFERENCES

Available Upon Request

Contact this candidate