Customer Service Special Agent

GLENN PERRY

*** ******* ** ● Morrisville ● PA ***67 ● 330-***-****

A multi-talented operations professional with sales, profit and customer service experience in high volume Quick Service Restaurant environment. Fluent in Spanish and English SUMMARY OF QUALIFICATIONS

● President and CEO of QSR Franchise Management Group, a franchise restaurant management company dedicated to operating, developing, profitable fast food restaurants.

● Over 35 years of fast food experience. ● New Franchise Unit Opening

● Proven ability to lead effective management teams.

● Familiar with many aspects of fast food management. ● Delivers high level of customer service

● History of increasing sales and profitability. ● Skilled at planning promotions and forecasting.

● Manages multiple projects and effectively prioritizes tasks and uses goals to guide actions.

● Able to use sound reasoning, available information and past experience to solve problems.

● Outstanding leadership and communications skills. ● Fluent in both Spanish and English PROFESSIONAL EXPERIENCE

Licensed Professional Bail Bond Agent 2013 – 2022

Licensed Surety Bail Bond Insurance Agent state of Ohio Special Agent, Supervisor

Bounty Hunter

Primary Duties

Bail or bond is an amount of money in cash or surety bond for the purpose of making sure that a particular person attends all required court appearances.

Administer bond paperwork while screening all indemnitors and defendants as potential clients

Handle incoming and outbound calls

Travel to county courts and detention centers to process bail bond paperwork and visit defendants

In office requirements such as data look up for defendant’s background and completing weekly reports

Provide skip, trace, Fugitive Recovery service

CHIEF OPERATIONS OFFICER FOR MUTIPLE QUICK SERVICE RESTAURANTS From 2004 to 2016)

Popeye’s Chicken & Biscuits 2004 – 2015

Director of Operations – Multi Unit Operator

Essential Duties and Responsibilities Include:

The execution of Company policies and procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Lead operations team in assigned market to accomplish goals of the 12 month operations strategy.

Ensure appropriate and timely resolution of customer concerns or issues. Solicit customer feedback, share results with management team, and use to improve restaurants’ operations and build brand loyalty.

Assist with identifying new opportunities for sales growth and creating a vision for the market’s direction: implementing effective targeting marketing and corporate development strategies.

Oversee financial goals through effective use of discretionary budgets, investments, and expenditures; participate in New York/New Jersey based marketing Co-Ops.

Make informed decisions and evaluate operations’ profitability and effectiveness by creating and analyzing reports, key measures, trends, budgets, and comparables as well as labor and training assessments.

Responsible for setting the tone for a high performing management team, positive quality focused by recruiting, developing, rewarding and retaining the best operation leaders.

Assist with the development and implementation of new sales and marketing strategies to increase sales and market share.

Checkers Burgers & Fries 2010 – 2016

Franchise Operating Partner (Certified/Approved)

Multi-Unit Operator

Area Development

Sales & Marketing

Financial Management and Administration

Dunkin Donuts – Baskin Robbins 2003 - 2006

Multi-Unit Supervisor, New York

• Construction & Operations

• Financial Management and Administration

Papa John’s Pizza 2000 – 2009

Franchise Operating Partner

Operations

People Leadership

Sales & Marketing

Financial Management and Administration

McDonalds 1980 – 1994

Multi-Unit Locations – 395 Flatbush Ave Ext. – 180 Court St, Brooklyn, NY Area Supervisor, 4 units

Multi-restaurant supervisory responsibilities.

In charge of setting the tone for a high performing positive and quality focused management team.

Provided quality customer service to build and maintain sales. Increase sales through effective sales planning and improve shelf presence of product line.

Coordinated multi-level management team in order to obtain goals.

Provided clear direction and set priorities to accomplish desired actions and results; seek/recuit talented people to build management team.

Basic accounting, including invoice reconciliation, debit and credit review, financial statement analysis.

Created and designed section layouts (plan-o-grams) for multi-unit fast food franchise. McDonalds - 180 Parkside Ave., Brooklyn, NY 1977-1980 Manager

Managed daily operations and security systems, scheduled staff assignments, supervised staff training and development.

Maintained inventory control system, monitored and approved incoming deliveries.

Arranged promotional displays. Worked closely with vendors on promotions and sales

Promoted rapidly from Asst. Manager to General Manager. EDUCATION

Autonomous University of Mexico, Mexico City, DF - M.A. in Applied Linguistics 1994 Long Island University, B.A. in Business Administration, concentration in Management 1986 FOOD SERVICE CERTIFICATION AND TRAINING

NYC Qualifying Certificate in Food Handling and Food Safety 2011 Papa John’s University, (Kentucky) 2008

Dunkin Donuts Brand Training, 2007

Popeye’s Chicken & Biscuits Management Training Program, 2003, 2004 SafeServe, 2004

Papa John’s “Director of Operations” Training Course, Louisiville, KY 2001 McDonald’s Hamburger University, Advanced Operations Course, Chicago, Ill. 1985 McDonald’s IOC – Intermediate Operations Course, Bloomfield, NJ 1983 McDonald’s BOC - Basic Operations Course, Bloomfield, NJ 1982 N.Y. Department of Health: Food Safety and Protection Course, Brooklyn, NY 1982 Revised 2022

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