Customer Service Representative
Resume:
CLAUDIA
ARCOS
**********@******.***
Caldwell, ID 83607
To obtain a position utilizing my applied knowledge and skills in the office support industry that will benefit my employer and offer growth opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
Ruben's Body Shop - Estimator
Nampa, ID • 01/2020 - Current
Ruben's Body Shop - Receptionist
Caldwell, ID • 12/2014 - Current
WORK HISTORY
Documented damage with photographs and detailed
written descriptions.
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Inspected vehicles to evaluate necessary repairs and determine extent of damage.
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Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into
consideration.
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Liaised between car owners and insurance agencies
about auto damage and insurance claims.
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Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
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Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
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Prepared logs on each repair and maintained customer records for each job.
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• Just sold to Crash Champions in May 2022
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Kept reception area clean and neat to give visitors positive first impression.
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• Confirmed appointments, communicated with clients and SKILLS
• 30 WPM typing speed
Professional phone
etiquette
•
• Flexible
• Payroll
• Invoice processing
• Trusted key holder
• Cash flow management
Excellent communication
skills
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• Customer service-oriented
Multi-line phone
proficiency
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• Filing and data archiving
• Independent worker
• Cash register operations
• Bilingual
• Creating Estimates
• Office Cleaning
• Collision Estimates
Saddleback High School
Santa Ana, CA • 06/2000
GED
EDUCATION
Stay at home Mom
05/2008 - 12/2014
Midtowne Insurance Services - Customer Service
Representative
Caldwell, ID • 08/2007 - 05/2008
Gem State Staffing - Customer Service Representative Nampa, ID • 11/2006 - 08/2007
updated client records.
• Responded to inquiries from callers seeking information. Managed multiple tasks and met time-sensitive
deadlines.
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Provided clerical support to company employees by
copying, faxing and filing documents.
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Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
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Restocked supplies and placed purchase orders to
maintain adequate stock levels.
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Answered and managed incoming and outgoing calls
while recording accurate messages.
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Managed office supplies, vendors, organization and upkeep.
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• Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
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Entered numerical data into databases in timely and accurate manner.
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• Scanned documentation and entered into database. Reviewed and updated client correspondence files and scheduling database.
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Assisted with receptionist duties, file organization and research and development.
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Met with walk-in policyholders to address and resolve complaints.
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Collected all premiums on or before effective date of coverage.
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Greeted customers entering the store to ascertain what each customer wanted or needed
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Answered an average of 20-30 calls per day by addressing customer inquiries, solving problems and providing new product information
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Yates & Associates Insurance Services - Underwriting Assistant
St Tustin, CA • 11/2003 - 12/2005
Processed weekly invoices and billed renewed invoices to clients
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Directed calls to appropriate individuals and
departments
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• Helped drive sales goals and achieve monthly quotas Entered numerical data into databases in a timely and accurate manner
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Added new material to file records and created new records
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Earned management trust by serving as key holder,
responsibly opening and closing store.
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Answered and managed incoming and outgoing calls
while recording accurate messages
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Helped distribute employee notices and mail around the office
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Entered numerical data into databases in a timely and accurate manner
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• Scanned documentation and entered into the database Obtained scanned records and uploaded them into the database
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Organized forms, made photocopies, filed records and prepared correspondence and reports
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Added new material to file records and created new records
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Evaluated the accuracy and quality of data entered into the agency management system
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Reported policy changes and company conditions
affecting customer satisfaction.
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Contact this candidate