OVERVIEW
Over ** years experience working in various laboratory settings, including physician office laboratories, hospital laboratories (Johns Hopkins Hospital, West Virginia University Hospital – a Level 1 Trauma Center), a laboratory accrediting organization (COLA, Inc.) and the American Red Cross
Over 20 years Quality Assessment and managerial experience
Over 15 years regulatory experience, ensuring compliance with CLIA regulations, COLA criteria and CAP checklists
Bench experience in Transfusion Services, Chemistry, Hematology, Immunology, Coagulation and Urinalysis
SKILLS AND QUALIFICATIONS
Quality and Regulatory Qualifications
Create and implement an effective Quality Management Plan, revising as needed
Review QC, Preventive and Corrective Action, incident, maintenance, instrument and testing records to ensure compliance with applicable regulations and standards
Familiar with ISO 9001 standards, CLIA regulations, COLA criteria, CAP checklists and lab-specific FDA requirements
Management and Leadership Skills
Manage and oversee all aspects of laboratory operations: technical performance, Proficiency Testing, Quality Management, staffing issues, inventory control and administrative overview
Manage, schedule and supervise staff, students, residents and other laboratory visitors
Provided technical assistance and quality customer service to 21 hospital blood banks in a three state area
Communication and Computer Skills
Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook); experience with various LIS including Safe Trace, Epic, LabDAQ, SchuyLab and Sunquest
Interact extensively with patients, physicians and other health care workers, vendors and service personnel – in person, on the phone and via text, email and virtual meetings
Provide technical information to healthcare professionals in a clear, accurate and educational manner through online courses, webinars, conferences, newsletters and magazine columns
Problem Solving and Problem Management Qualifications
Evaluate unusual circumstances and develop effective courses of action to address problems
Analyze and resolve emergency situations, as well as staff, shipping and transportation issues
Effectively manage specimens from patients with varied disease states and illnesses while prioritizing STAT, patient waiting and routine samples
Educational Skills
Design, analyze, develop and implement online courses, webinars, conferences, newsletters and magazine columns to provide technical information in a clear, accurate and educational manner
Train staff on new procedures and policies, according to principles of adult education
Instruct Medical Technology students and Pathology Residents during clinical rotations in the disciplines of Immunohematology, Hematology, Coagulation, Urinalysis and Immunology
Time Management Skills
Consistently meet project and report deadlines
Worked in a fast-paced hospital setting, handling multiple tasks simultaneously
Actively participate in a professional society and perform volunteer services while employed full-time
Completed full-time undergraduate course load, including a 12 month clinical rotation, while working part-time
PROFESSIONAL AFFILIATION
American Society for Clinical Laboratory Science member since 1991
AABB (formerly American Association of Blood Banks) member since 2011
CREDENTIALS
American Society for Clinical Pathology – BOC MT (ASCP) MT-186429 Aug 1991
National Credentialing Agency (obsolete) CLS(NCA) CLS233883421 Aug 1991
EMPLOYMENT
WVU Medicine East – Jefferson Medical Center Supervisor – Blood Bank Aug 2021 – present
Oversee and manage all aspects of the Blood Bank: technical performance (solid-phase testing), review of patient testing, QA / QC, PT, maintenance, inventory control, regulatory adherence and administrative duties
Perform testing in all areas of the clinical laboratory: Hematology, Chemistry, Coagulation, Urinalysis, set-up Microbiology cultures and prepare specimens for send-out to reference laboratories
Henry M Jackson Foundation Technical Supervisor – Molecular Section Jan 2021 – May 2021
Oversee all clinical procedures including final review and release of test results
Maintain adherence to CAP, CLIA, FDA and other regulatory requirements including Proficiency Testing, Quality Assurance and maintenance protocols
Evaluate and resolve unexpected and complex problems
Sentara Healthcare System Senior Tech – Transfusion Services Sep 2017 – Aug 2020
Oversee and manage all aspects of the Blood Bank: technical performance (tube and solid-phase testing), review of patient testing, QA / QC, PT, maintenance, inventory control, regulatory adherence and administrative duties
Participate in Senior Tech and Pathology meetings
Ensure all staff are aware of changes and updates to SOPs, company policies and system protocols
Center for Cancer and Blood Disorders – Regional Cancer Care Associates
Clinical Laboratory Manager May 2015 – Jun 2017
Manage all aspects of the clinical laboratory: technical performance (waived and non-waived testing), Quality Improvement (QC, QA, PT, PM, etc.), maintain adequate supplies, regulatory adherence and administrative duties
Review and update / rewrite policies and procedures to adhere to CAP checklists and CLIA regulations
Work with Laboratory and Medical Directors and practice administrators to implement new testing and instrumentation
George Washington University Medical Faculty Associates – Adventist Medical Group
Clinical Laboratory Manager Jul 2013 – Jan 2015
Research and evaluate laboratory instruments to present proposal for replacement of instrumentation
Perform and manage all aspects of the clinical laboratory: technical performance (testing, QC, QA, PT, PM, etc.), regulatory adherence and administrative duties (purchasing, patient billing, etc.)
Ensure waived testing performed in all AMG physician offices followed CLIA and state regulations
COLA, Inc. Education Division Medical Technologist (Technical Writer) Aug 2009 – Jun 2013
Participate in the analysis, design, development, implementation and marketing of online course offerings, webinars, conferences, newsletters and magazine columns
Conduct internal audits based on ISO 9001 standards
Johns Hopkins Hospital Immunology Specialist (Education Coordinator / QC Coordinator) Jun 2005 – Aug 2009
Develop, coordinate and maintain: Pathology Resident program, employee continuing education sessions and records, Allied Health Professionals’ and other visitors’ rotations
Perform and interpret specialized and routine tests and assays; Provide technical assistance to coworkers when unusual problems arise; Perform assays, maintenance and QA / QC procedures in the Cytokine Research Laboratory
Ensure Immunology and Cytokine Laboratories follow CAP checklist guidelines; Ensure completion and documentation of scheduled Preventive Maintenance, QC and PT; Act as liaison to inspectors during laboratory inspections
American Red Cross Blood Services Technical Supervisor / Site Supervisor Sep 2000 – May 2005
Effectively manage staff, daily operations, unusual situations and unexpected problems at the Morgantown Center
Develop and maintain quality working relationships with hospital customers by providing excellent customer service and timely responses to questions, concerns and complaints
Ensure FDA, Red Cross and blood banking rules and regulations are followed and that all actions are documented
West Virginia University Hospital Medical Technologist – Blood Bank and Hematology May 1991 – Sep 2000
While adhering to CAP, AABB and TJC regulations, manage multiple patients of various backgrounds including: Bone Marrow Transplant, neonatal intensive care, pediatric and adult cardiology and oncology, as well as surgical, multiple antibody, trauma, outreach and preventive medicine patients
Perform manual cell counts on various body fluids and manual differentials on normal and abnormal blood samples; Perform manual testing techniques; Operate and maintain various instruments including multifunction analyzers, automated cell washers, centrifuges and microscopes
Manage staff, situations and problems on off-shifts; Instruct senior Medical Technology students during clinical rotations in the disciplines of Immunohematology, Hematology, Coagulation and Urinalysis
EDUCATION
Michigan State University Graduate Certificate: Immunodiagnostics and Flow Cytometry Jun 2008
West Virginia University Bachelor of Science in Medical Technology May 1991
Graduated Cum Laude; Received several awards, including Excellence in Blood Banking
Minored in Business; Completed additional courses in Education and Engineering
Continuing Education Consistently complete courses, webinars and/or conferences to earn CE credits and stay abreast of new technology and advances in Laboratory Medicine
REFERENCES
Sondra Russell, MT (ASCP)
Clinical Specialist – Transfusion Services, Sentara Healthcare
600 Gresham Drive
Norfolk VA 23507
*******@*****.***
Sharon Schneider, MT (ASCP)
Sr Tech – Hematology, Sentara CarePlex Hospital
3000 Coliseum Drive
Hampton VA 23666
********@*******.***
Elizabeth “Libby” Knollmeyer, MT(ASCP)
Owner, Laboratory Management Resources
3729 Greene’s Crossing
Greensboro NC 27410
*****.**********@*****.***
Teresa Russ, MT(ASCP)
Quality Specialist, COLA, Inc.
9881 Broken Land Parkway, Suite 200
Columbia MD 21046
*****@****.***
Yetta Bretzman
Communications Specialist, WVU Medicine
5304 Health Sciences Center South
Morgantown WV 26506
*********@***********.***