Employee Relations Resources Manager

TIA COOLEY

**** **** ****** ***** 980-***-****

Charlotte, NC 28262 ***********@*****.***

CAREER OBJECTIVE

To secure a position in a dynamic business environment that both utilizes and enhances my administrative, human resources and management skills.

WORK EXPERIENCE

T. ROWE PRICE September 2015- April 2022

Senior Human Resources Talent Acquisition Coordinator

Communicated policies pertaining to Human Resources, compensation, and benefits.

Responsible for resolving problems and working with very sensitive and confidential information

Handled employee relations and resolved conflicts

Responsible for maintaining the maintenance of sourcing applications, posting jobs through LinkedIn, Indeed, Monster, and Career Builder

Created and maintained job board

Coordinated key Employee Relations functions with other areas of HR in Workday

Managed reporting and tracking of employee terminations, ensuring that the department acts in accordance with government regulations

Designing and implementing the overall recruiting strategy

Familiar with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)

Hands on experience with recruiting software, HRIS and HRMS and full cycle recruitment

Developed and maintained tools to help standardize processes and scale the employee relations function

Provided day-to-day support on a broad range of Employee Relations topics, including performance management, leaves of absence, grievances, departures, and change management

Worked closely with management on all diversity initiatives involving recruitment to ensure fairness in hiring practices

Maintained a range of metrics to strategically inform and measure employee relations efforts

Handled various methods to recruit and network with potential candidates including social media platforms, networking events and job fairs

Ensured proper onboarding for new hires and the necessary paperwork is completed promptly and

Conducted preliminary interviews with recruits to gauge interest, personality test and salary requirements

Provided feedback to upper management about details regarding interview

Used standardized screening techniques and qualifications and experience of potential candidates in Workday

Actively work toward building a diverse and qualified team to support the organization

Scheduled weekly meetings with Human Resources Director to have a full-scale understanding of hiring needs and available positions within the company

Provided counsel and guidance to manager and employees regarding HR policies, procedures, and practices

Ensure fair and equitable employment practices are followed in the areas of recruitment, employee relations and benefits and compensation

Conducted exit interviews

WEBB INC. July 2012 - Dec 2014

Senior Human Resources Lead Manager

Recruited and handled staffing logistics

Established performance and improvement tracking systems

Responsible for employee orientation, development, and training logistics and recordkeeping

Handled employee relations and compliance regulations

Conducted Company-wide committee facilitation and participation

Managed benefits administration and compensation employee safety, welfare, wellness, and health reporting; and employee services

Maintained employee files and the HR filing system

Tracked Workers Compensation and unemployment claims

Organized community events and sponsored outreach programs

PHYSIOTHERAPY ASSOCIATES May 2004 - June 2012

Human Resources Manager

Coordinated the recruitment process by posting job openings

Interviewed and recommended candidates for hire and created offer letters

Administered the background verification program and updated employee handbooks

Processed monthly payroll and daily entry of accounting transactions

Performed bank and account reconciliations and prepared financial statements

Produced monthly financial summaries and reports

Prepared payroll check requests and processed accounts payable invoices

Ensured compliance with all regulatory reporting requirements

Tracked PTO time and handled all payroll inquiries

Reconciled medical, dental, and life insurance bills

Maintained OSHA log and employee confidential files

Planned events and worked with non-profit organizations

MILLER ASSOCIATES February 2002 - May 2004

Clinic Business Manager

Oversight of all facets of the daily organizational unit operations and ensured compliance with the state, federal law, policies, and regulations

Developed and implemented systems and processes to establish and maintain records for the operating unit

Managed projects that were designed to improve billing practices and increase revenues

Assisted physicians and other providers with questions and problems related to coding and billing

Investigated and adjudicated claims, including Medicare, Medicaid, SCHIP, and all other insurance carriers.

Communicated directly with patients to explain and provide information on social security administration laws, rules, and regulations and procedures and to obtain information from claimant/third parties.

Negotiated and settled claims with attorneys and external customers. Attended court hearings to resolve litigation. Worked with our defense counsel to resolve claims.

Established and implemented the appropriate action plan for case resolution including medical and disability management

Reviewed medical records and bills to establish settlement offers to extend to attorneys, insurance companies, and health care organizations

Determined Medicare covered service and adjusted payments for deductible or coinsurance. Handled and processed all inquiries regarding Medicare Part D program

Explained payment to providers and beneficiaries along with updating beneficiary enrollment.

Prepared and generated letters on a daily basis to patients, government agencies, state and local governments, physicians, and health care organizations on claim decisions

Extensive knowledge of Medicare and Social Security laws and procedures, applied these policies with processing claims

Responsible for gathering information and writing up status reports on claim files.

JOHNS HOPKINS UNIVERSITY March 1994-January 2002

Financial Coordinator January 1999-January2002

Pre-authorized various medical procedures with insurance companies for patients

Posted payments, entered charges, processed claims and verified insurance eligibility and coverage

Dispersed monthly statements and maintained bad-debt cost reports to track billing and payments

Processed billing invoices and collected on past due accounts

Prepared bank deposits, researched and investigated account inquiries

Payment Specialist February 1996-December 1998

Maintained patient encounter forms and entered charges daily

Performed settlements and monitored billing accounts to ensure accurate processing of charges and payments

Analyzed and interpreted patient medical records to determine amount and nature of billable services

Processed accounts payables, reviewed EOB and maintained adjustments to accounts

Reimbursement Coordinator March 1994-February 1996

Processed account receivables and payables

Monitored billing performances to ensure optimal reimbursement while adhering to regulations prohibiting unbundling and other questionable practices

Prepared periodic reports for clinical staff

Obtained clarification of conflicting, ambiguous or non-specific documentation

SPECIAL KNOWLEDGE

Interviews/Selection Process

Recruitment

Medical/Dental Insurance

Disciplinary Procedures/Terminations

COMPUTER SKILLS

Microsoft Applications

Lotus Notes

IDX

ICD-9 coding

Transcription

Desktop Publishing

People Soft

EDUCATION

STRAYER UNIVERSITY, Owings Mills, MD

Associate of Arts Degree in Business Administration

December 2009

Bachelor of Arts Degree in Business Management/Human Resources

December 2016

REFERENCES ARE AVAILABLE UPON REQUEST

Contact this candidate