Data Entry Customer Service

TERI DRISCOLL

**** ********** ***- **** ****, CA 95993 * C: 530-***-**** * ****.********.**@*****.***

PROFESSIONAL OBJECTIVE AND SUMMARY

My objective is to secure a responsible career opportunity, while utilizing my training and skills, while expanding my knowledge.

I am currently working as Interim Registrar of Voters for Sutter County Elections. I have 17 years of experience in the elections department. My lifetime of past experience includes processing claims, purchasing, working with multiple departments to accomplish tasks, assisting with planning, organizing, directing, and managing election activities, heavy customer service, data entry, filing, and miscellaneous office duties, scheduling appointments, tracking repairs, working with insurance companies, light bookkeeping, Microsoft office skills, office management, answering phones, working front counters. I assist with coordinating and assigning work to staff and working with staff to get assignments done. I program electronic voting equipment, assist with candidate filing, research information for Legislative meetings, and participate in conference calls and webinars. I assist with researching and interpreting Election and Government Codes, County Accounts and Budget information to be able to assist with overseeing cost accounting. I work well with co-workers, other departments, candidates, customers, election workers, and vendors.

I have a proven track record of dependability and a reputation for integrity. I have excellent communication, supervisorial, job management, clerical, and customer service skills. I am detail-oriented and a positive, self-motivator. I guarantee a positive attitude and a job done to the best of my abilities- every day.

SKILLS

Supervisorial experience

Ability to prioritize

Strong communication Skills

Superior attention to detail

MS Office

Creative

WORK HISTORY

Interim Assistant Registrar of Voters

Sutter County Elections – Yuba City, CA 08/27/21 – Present

Assist with supervising office, as needed.

Assist in cost accounting and analysis to ensure reimbursement of election services.

Assist in department budget and maintenance of various financial records.

Assist with Agenda and Correspondence Items for Board of Supervisor Meetings.

Gather and coordinate analysis to write guidelines for proper written procedures.

Prepare and perform monthly staff Safety Meetings and attend quarterly Safety Meetings.

Assist with setting up, organizing, and coordinating elections and assignments.

Assisting with creative, technical, and educational training, flyers, flipcharts, posters, miscellaneous materials to coordinate outreach, election worker training, etc.

Programming, testing, and assigning electronic equipment, and supplies used for elections.

Office Duties, as needed; data entry, phones, assist customers/voters, order supplies

Elections Clerk - I - II - Senior Elections Clerk

Sutter County Elections – Yuba City, CA 07/2005 – 08/27/21

Assist with Supervising Elections Office, as needed.

Assist with setting up, organizing, and coordinating elections and assignments.

Gather and coordinate analysis to write guidelines for proper written procedures.

Responsible for creating flyers, flipcharts, posters, miscellaneous materials needed to coordinate outreach, demonstrations, safety meetings, election worker trainings, etc.

Research, update materials to perform ADA surveys required for Accessible polling places.

Acquire and coordinate 20-30 polling places each election, most of which are return contracts because of outstanding professional relationships.

Hire, create, supervise, and implement training for 175-250 temporary election workers each election, most of which return because of outstanding working relationships.

Set up and proof election worker and polling place payroll.

Provide support to the Assistant Registrar of Voters with daily operational functions of the Elections Dept, researching and interpreting Election and/or Government codes, as needed.

Assist with Candidate Filing and Voter Maintenance.

Miscellaneous Office Duties- data entry, phones, assist customers/voters, order supplies

Office Safety Coordinator- Create and host safety meetings- as needed; perform safety audits, inspections, attend trainings and conferences.

Create and maintain maintenance records for electronic voting equipment.

Test, program, and proof electronic voting equipment; make simple repairs, if necessary.

Work directly with the County General Services Dept., our equipment delivery team and polling places to achieve smooth deliveries of electronic equipment and supplies for our elections.

Proof and edit all electronic and audio ballots.

Assist with proofing and editing written sample ballot books and miscellaneous election information.

Election Day troubleshooter- Polling Places, equipment, pollworkers.

Assist with a manual-tally Levee District Election and Union Election.

Assist at the Clerk-Recorder’s Office, when needed.

Additional tasks, as needed.

Account Clerk II

Sutter County Department of Child Support Services - Yuba City, CA 01/2001 – 07/2005

Assisted walk-in customers with account questions or taking child support payments.

Opening new accounts, adjusting existing accounts, as necessary.

Processing Federal Tax Bureau withholdings, IRS intercepts, proofing and processing Notice to Withhold notices.

Maintaining daily task list, researching, entering new address information for customers.

Batching, processing, and balancing mailed child support payments.

Customer Service Representative

National Heritage Insurance Company (Medicare) - Marysville, CA 03/1998 – 12/2000

Answered an average of 50 calls per day, addressing customer or vendor inquiries, solving problems by providing coverage and/or payment information with precise details.

Assisted customers at the counter, always remaining calm and confident.

Earned management trust by responsibly answering co-workers’ questions and provided telephone and written correspondence training to co-workers.

Passed all surprise internal audits with flying colors.

Office Manager

Black Hawk BodyShop, Inc – Napa, CA 01/1995 – 06/1997

Office Manager

Created Filing system (records were kept in laundry detergent boxes when I began)

Secretarial duties, data entry, light accounting, payroll, supplies inventory

Scheduling and tracking vehicle repairs and insurance payments

Corresponding with insurance companies, police departments, and towing companies

EDUCATION

High School Diploma Graduated June, 1982

Concord High School – Concord, CA

REFERENCES

Darcy Gehrke Supervisor 4 yrs, Sutter County Child Support/Friend 21+ yrs 530-***-****

Martha Patchin Asst Director, 4 yrs, Sutter County Child Support/ Friend 13 yrs 530-***-****

Michelle Jenkins Co-worker and Friend 17+ yrs, Sutter County Clerk-Recorder 530-***-****

Cooky Amarel Election worker and Friend 16 yrs, Sutter County Elections 530-***-****

Kathie Moran Co-worker and Friend, 3 years, Sutter County Elections 530-***-****

PERSONAL REFERENCES AVAILABLE UPON REQUEST

Self-motivated professional

Easily adaptable

10-key by touch

Strong customer service skills

Friendly and easy to get along with

Strong Team Coordinator skills

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