Charlene Dunbar Page *

EXPERIENCE

VERIZON TELECOM IRVING, TX 02/2022-07/2022 PROGRAM

PROGRAM COORDINATOR-DAMAGE RECOVERY CLAIMS (CONTRACT)

Responsible for all administrative and coordination of damage recovery claim processes. Monitored and reported on key project milestones and mitigation action on risk and issues. Liaised with Lead Damage Recovery Engineer team to identify and address any backlogged or past due projects to ensure their timely completion.

Key contributions:

Collaborated with internal parties and vendors to validate labor and invoices related to a damage claim.

Organized, tracked, and reconciled projects in V-build Engineering System.

Coordinated task involved with collecting evidence and all related documentation needed for the purpose of collecting losses due to a third party damage.

Analyzed and tracked performance data for national levels to seek opportunities that can reduce the amount of time needed to collect data.

Manages workload distribution, job due dates, and workflow documentation.

Contributed to the preparation and review of project documentation and brought forward any issues requiring resolution.

SMITH & NEPHEW Fort Worth, TX 10/2020 – 10/2021

DATA COORDINATOR ANALYST (CONTRACT)

Responsible for analysis and design of new business systems by performing business process analysis; and maintaining existing business software systems, documentation, training, and support of applications and impacted stakeholders. Capture and analyze business process flows to determine how existing process flows may be impacted by change, uncover dependencies, perform gap analysis, and recommend other areas of improvement.

Key contributions:

Experienced working with large set of data.

Received, analyzed, and summarized data in MS Excel for report productions..

Perform thorough research of large set of data to identify missing chargebacks transactions.

Notify all involved parties of discovery of missing chargebacks transactions, preparing template to upload missing data, and assure data has been successfully loaded.

Verify and reconcile the uploaded AR Deductions against the designated account. Conduct other various data analysis of accounts, transactions, and reporting.

Formatted reports, use formulas/functions, sort data, create macros, and link files while ensuring data integrity and accuracy.

Filter, Clean, and Extract the data that matters with high accuracy and speed.

JP MORGAN CHASE, INC. Fort Worth, TX 7/2020 – 10/2020

RECEIVABLE OPERATIONS (CONTRACT)

Captured the information with efficient technology services and transferred it to an output file for accounts receivable updating in order to expedite the collection of payments due by getting the check deposited into the biller's account as quickly as possible. Enalbled expediting of the posting of payment information, allowing the customer to update their account records, substantially reducing costs and expediting the crediting of deposits to accounts to provide high customer satisfaction while leveraging the firm's operations and technology infrastructure.

Key contributions:

Keyed data into a computer terminal to retrieve information and update files in E-Flow system.

Identified and researched critical issues to ensure accuracy and completeness of all data recorded in On-Base System.

Kept information confidential, corrected inaccuracies, and validated output information.

Inserted customer and account data by inputting text and numerical information from source documents.

Reviewed outlined processes and procedures accurately.

Confirmed and corrected data that was presented for data capture to align to information on documents.

SKILLS

Business Analysis

Business Objects

Project Coordination

Project Documentation

Data Integrity

Large Data Sets

Research & Analysis

Process Improvement

Presentations

Pivot Tables

Data Entry

Billing Summary

Formulas

V-Lookups

SKU Data

UPC Data

Patient Access

Project Deliverables

CPT-Codes & I9-Codes

Project Plan

Invoices & Purchase Orders

AR Deductions Chargebacks

Supply Chain

Compliance

PROFESSIONAL PROFILE

An experienced data integrity professional with a background in project support and process improvement initiatives. Solid understanding of EDI and integration concepts of collecting, transforming, exchanging, and consuming data. Highly analytical with strong ability to investigate issues and develop solutions independently, and attention to detail, working effectively under pressure with multiple priorities and tight timelines. Excellent communication skills with a proven ability to manage and collaborate with others at all levels within an organization.

DATA RESEARCHER & SPECIALIST

Charlene Dunbar

EDUCATION

Bachelor of Science,

Tarleton State University

Associate of Arts,

Tarrant County College

Certifications:

SQL Essential Training

XML Essential Training

HTML5 Document Editing

SAP ERP Essential Training

TECHNOLOGIES

EPIC

Medisoft

HIM

Smart Merge & Medi-Tech

V-Build Engineering

Plant Damage Report

SAP

Google Docs

Material Item/Master Data

Security Clearance

Sharepoint

Onbase Applications

Credit File Management

ServiceNow

340B Software

Operations

NDC Architect

EDI Transactions(810, 850, 855, 832)

AS400

SQL

FTP Server

SFTP Server

Salesforce

ERP Systems

Lifecycles

Ad-Hoc Queries

CIMS Productions

MS Teams

MS Web-Ex

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

EXPERIENCE (cont’d)

TEXAS HEALTH RESOURCES Dallas, TX 9/2019 – 5/2020

SPL HL DATA INTEGRITY SPECIALIST (CONTRACT)

Managed the migration, manipulation, and maintenance of data to ensure data integrity while determining data requirements and ensuring that all data conformed to the proper data standards and business needs. Collaborated with Ancillary Departments, Service Desk, and Managers in processing all corrections in real-time to protect digital medical information in HIMS vital to providing quality patient care.

Key contributions:

Oversaw real time monitoring of Reverse Transverse Interface Facility Errors (RTIFs) and Smart Merge.

Identified and researched contact mover errors and maintain accurate and complete logs, lists, and spreadsheets for all Data Integrity corrections.

Processed corrections for Smart IX(E#), Invision Enrollee (EE), duplicate MRN, duplicate SSN, simple deletes, revision of patient health information, and invision specific errors.

MCKESSON CORPORATION Irving, TX 4/2014 – 9/2019

EDI SPECIALIST

Maintained existing EDI transaction sets and coordinated EDI implementations with internal IT team and other parties. Provided daily technical support for all EDI activity, including failed EDI transmissions and transactions, escalating issues as necessary to appropriate resources. Collaborated with e-commerce customers, TPA’s, distributors, managers, and internal stakeholders to establish an internal procedure for processing connect integrations. Coordinated SAP functional and development resources on EDI projects.

Key contributions:

•Coordinated with IT (staff) and other employees to ensure the EDI transactions are working as intended.

•Managed advanced, critical, and sensitive issues regarding wholesaler account set up issues/EDI and dispensing data (switch) feeds.

•Provide continuous updates to customers on open items, responded promptly and accurately to incoming customers and external vendor inquires.

•Review documents and 340B applications to ensure the necessary fields are completed.

•Contributed to SAP to EDI Integration Projects by managing EDI transactions 810, 850, 855, 832.

•Use FileZilla to connect to server to view electronic data received by customers.

•Run ad-hoc queries, reports, and communicate with business partners for smooth electronic transactions.

INTERNATIONAL DATA CORPORATION Fort Worth, TX 11/2013 – 3/2014

OCEAN IMPORTS COORDINATOR (CONTRACT)

Coordinated the import and movement of cargo for clients, including the management and distribution of documents and information. Provided customer support to all vendors, suppliers, agents and government agencies to facilitate the import objective while ensuring accurate accounting functions relating to the billing, distribution and collection of funds.

Key contributions:

Prepared documents related to forwarder cargo shipping (MBL Instructions HBL, Manifest).

Generated Commercial Invoices and Packaging List in Torus Trade and Export System.

Oversaw all incoming samples and products that entered the warehouse daily and delivered orders to account owners in a timely manner.

Closed out all purchased orders once the orders had been shipped using Invoice Data Input & Profit Reports function.

PEPSICO Arlington, TX 6/2013 – 9/2013

NEW PRODUCTS ADMINISTRATOR (CONTRACT)

Identified material requirements, acquisition, and need dates and coordinated project management/operations, procurement, and engineering to maximize material availability and minimize surplus.

Key contributions:

•Revised, edited, and entered data on all documents in documentation excel spreadsheet.

•Managed quality control and maintained all raw materials for each item.

•Created raw materials and bill of materials in R6 SAP.

•Audited projects for quality control (e.g., ambient and room temperature products).

Previous positions as Data Entry Clerk at Manpower, Imports Coordinator at Teleflex Medical, Data Entry Clerk at First American, Operations Administrative Assistant at Chrysler Financial, and Claims Examiner at American Health Specialty.

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