PROFESSIONAL SUMMARY

Experience in management role, wholistic education in healthcare, administrative, and technician. Fast-learner, excellent teamwork quality, time efficient, and provide superior customer service. Looking for new opportunities to dedicate operational productivity and growth to diverse teams.

EMPLOYMENT HISTORY

Office Assistant/Technician Nov.2021- Present

Encinitas Vision. Encinitas CA / Coronado Eye Care. Coronado CA

Data entry to EMR system.

Manage internal patients’ schedules

and co-manage external appointments

with specialist.

Balance sales and deposit.

Billing insurance and taking payment.

Prescreening patients with medical devices.

Answering multi-line phone systems, fax, and emails.

Coordinating patients unique treatment plans.

Assistant Manager Jun. 2006 – Dec. 2012 17-18

Epic Wings. National City, CA

Supervise/trained employees to ensure adherence to quality standard and procedure.

Schedule staff hours and duties.

Resolve complaints.

Ensure safe production by monitoring preparation practices.

Implement policies and service standards in conjunction with management

EDUCATION

Bachelor of Science, Healthcare Administration Feb.2021

National University

Main Course

HR & QA Management Training

Financial Accounting

Case and Outcomes Management Clinical Training

Associate of Science, Western Nevada College Dec.2015

VOLUNTEER EXPERIENCE

Internship-Simulation Education Training HRSA Grant Project

National University, VA

Grant Proposal Project

Objectives/ Impact/ Evaluation/ Sustainability/ Timeline/ Capacity / Budget/ Cost Benefit Analysis/ Public Policy Brief

Observation Sites: UCSD Health Radiation Oncology & Barnhart Center San Diego, CA

Work directly with therapist on multiple patients

Aligned data records with treatment plans

Established safety protocols, proper usage of medical devices, and mold tools for patients’ unique needs.

STRONG & SOFT SKILLS

Proficient: Windows, Excel, Word,

(>60wpm), Power Point, and Google Doc Systems

Expert Trilingual: Tagalog, Kapampangan, English

Great attention to details

Ability to work independently

Critical Thinker

Motivated

Dependable

Goal Driven

HEIDI-VEE YATES

3167 Rosecrans Place San Diego CA, 92110 619-***-**** adrzgf@r.postjobfree.com

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