Debora Green

~ San Diego, CA ***** adrzg2@r.postjobfree.com 619-***-****

PROFFESIONAL SUMMARY

Proficient English and Spanish IT- Support with superior work ethic and expertise in working from top secret IT government assignments to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent educator for all users and efficient multitasker.

CERTIFICATIONS

San Diego Continuing Education (SDCE) San Diego, CA Aug 2022

Technical Network Cisco Administrator Certificate

Microsoft Company San Diego, CA Feb 2022

Policy, Security and Compliance

Microsoft Company San Diego, CA Aug 2020

Microsoft Azure (AWS) Azure

National University San Diego, CA Aug 2020

EXIN Cloud Computing

San Diego Continuing Education (SDCE) San Diego, CA Jun 2020

CompTIA Cyber Security Analyst (CYSA)

Department of Homeland Security Intelligence Institute Arlington, VA Nov 2014

Intelligence Product Analyst

PROFESSIONAL EXPERIENCE

CONTRACT WORK 2020-2022

International Consultant Services San Diego, CA Dec– 2021 to present

Certified Consultant/ Notary/Legal Translator

My personal company where I provide English and Spanish technical support, California Notary Public and translation services of legal and financial documents for hospitals, law firms and private clientele

Sempra Energy San Diego, CA IT Contract Agent- Oct 2021- Jan 2022

Delivered English and Spanish customer service for products, services, fraud and technical issues and provide first, second and third level support and troubleshooting on personal computer hardware and software in a network environment

Management of data bases, ECM, DocuSign, Service Now and designed and updated sites per legal and compliance regulations and legal analysis

Spectrum San Diego, CA IT Helpdesk Support/Customer Service Jun 2021- Sep 2021

Provided English and Spanish IT customer service support

Remote Layer 1 and Layer 2 IT Support which included resolving hardware and software issues

Amazon San Diego, CA Customer Service, Technology Oct 2020- Dec 2021

Provided technical troubleshooting and issue resolution, monitored merchandise transactions

PRA Group San Diego, CA Fraud Analysis/Customer Service Jan 2020- Ap 2020

Monitored customer transactions to flag or identify suspicious activity

Completed fraud due diligence of existing clients and applications

Union Bank of California San Diego, CA Fraud Analyst Mar 2019- Jun 2019

Monitored customer transactions to identify suspicious activity

Completed fraud due diligence of applications and existing clients

Department of Homeland Security (DHS) San Diego, CA 2011 – 2017

Immigration and Customs Enforcement (ICE) IT Investigations

Database and planning intelligence reports and criminal analysis for Special Agents

Assisted Cybersecurity Analyst with internal investigations

IT Assistant for internal Engineering department, troubleshooting, supervision of servers, setting computers, IT tickets submission, imaging and submission of data incident reports

Purchased software and hardware from vendors and provided ongoing analysis for internal software programs and vendor software

EDUCATION

Western Sierra Law School San Diego, CA 2007

Juris Doctor

San Diego Miramar College San Diego, CA 2003-2009

Pre-Law Degree

State University of Baja California Tijuana, MX 2002

Master’s International Law, Minor in Investigations

Institute Technological Tijuana, MX 1994

Bachelor of Science in Commerce Law, Minor in Computers

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