Service Representative Customer

Yesenia Collado

Cell 305-***-**** ● Address: *** Jimmy Ann Drive Daytona Beach, Florida 32114 ● ****************@*****.*** Profile: A Highly resourceful, flexible, innovative, and enthusiastic individual, who possesses a considerable amount of knowledge regarding administrative/office procedures.. A Fast learner and a great multitasker, who can absorb new ideas and is experienced in coordinating and organizing a wide range of administrative skills. An excellent leader and team player with a proven ability to work proactively in a complex and business office environment. Customer Service Representative/ Tech Support (Remote) Transcore Ez-pass of New Jersey Union,NJ

January 2022 - July 2022

● Worked in a fast paced, heavy volume inbound call center servicing and assisting customer calls.

● Assists customers with questions regarding account maintenance, violations, billing, tolls, payments, providing information, Technical support, As well as research and resolving problems according to the state funded program.

● Contact customers of Credit cards transactions processing proactively and resolve any technical issues with customers.

● Took ownership and resolved complex assigned cases, technical questions and inquiries.

● Greeted and answered technical questions for customers over the phone with a positive and courteous attitude and left a great remark for customers.

● Completes technical assistance with solving issues

● Author or Update technical documents

● Performed great with Computer typing skills, Multitasking in answering phone calls, and technical questions.

● Proficient in handling Microsoft Office and Microsoft Excel.

● Supervised area and made sure everything was placed in a neat and organized order. Experience: Santander Bank

Branch Teller Piscataway NJ 2017-2020

● Handle the Daily setup, service, and operations of the branch to comply with regulations.

● Improve customer service standards through staff coaching.

● Influence customers and potential customers through the marketing of bank products and services. Participated and supported branch sales and cross-selling efforts of bank products and services to establish and deepen customer relationships.

● Complete customer transactions, such as withdrawals, deposits, payments, and a variety of other transactions.

● Balance and audit ATM, main vault, all teller cash drawers, and foreign currency for accuracy of bank totals

● Refer potential customers to Financial Services when appropriate.

● protect company assets through adherence to all company policies and procedures. CLECK SUMITOMO MITSUI BANKING CORPORATION OCT 2014 –MAY 2017

Branch Management Manhattan, NY

● Teller Operations

● Staff training & Development

● Banking Products & Services

● Handle all incoming and outgoing mail

● Answered phone calls and directed to appropriate staff

● Processed all incoming and outgoing checks

● Monitored security cameras and vault

● Followed procedures, rules, and regulations to keep a clean and safe receptionist area. HOUSEKEEPER MANAGER, CHASE BANK APR 2013-OCT

2014

Manage staff and training Manhattan, NY

● Ordering of cleaning materials

● Reviewing work Schedules

● Ensuring first-class cleaning service is delivered to all area of the building

● Providing a clean and safe environment.

EDUCATION

Plaza college: associates in Business & Administration High school Diploma, Art & Business

Skills

● Computer operations skills - Fast Typing skills, operating systems, Software proficiency in Microsoft word, Microsoft Excel, Outlook, and Powerpoint.

● Fluent in English and Spanish.

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