Customer Service Representative

DIANNE VALENZUELA

623-***-**** • ****************@*****.***

CUSTOMER SERVICE & ADMINISTRATIVE LEADER

CUSTOMER SERVICE • ENTREPRENEURIAL MINDSET • PEOPLE & OPERATIONAL LEADERSHIP Expertise in providing exceptional customer service to both new and existing clients. Forward-focused customer service professional with noted career track of overseeing complex operations for organizations within a variety of industries. Recognized for expertise in providing exceptional customer service, reviewing complex data, and leading internal teams. Change driver with strengths in building and sustaining strategic relationships with professionals from all levels of an organization, as well as key business partners and stakeholders. Core Competencies:

Customer Service Team Leadership Real-Estate Industry Transformation/Change Management Event & Travel Planning Processing Transactions Process Improvement Vendor Partnership Development Organizational Effectiveness Brand Development Fiscal Management Account Management

PROFESSIONAL EXPERIENCE

West USA Realty 2002-Present Realtor

Direct day to day administrative and customer service operations within the organization with a concentration on leading real-estate transactions for both buyers and sellers. Complete in-depth industry research to identify real-estate trends, build rapport with clients, and assist with the closing process. Demonstrate acumen and knowledge of contract review, negotiating pricing, open house/event planning, and property marketing using various advertising channels. Vanguard/Randstad

Customer Service Representative/Inbound 9-20 - 12-21

● Assisting investors with their questions about financial products and services.

● Answer approximately 30-50 calls per day from clients who need help with their investments. Transfer calls to appropriate departments as well as total familiarity with company software/systems to assist customers in navigating the website.

Consumer Cellular

Customer Service Representative 9-2019 - 9-2020 Answering inbound phone calls from customers to assist with questions, troubleshoot devices, add/remove features to existing plans, open/close accounts and process payments. Participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers. Lindsay Entertainment 1979-Present Owner

Own, manage and provide quality musical entertainment. Organize all aspects for successful bands that provide services for upscale events and venues. Maintain oversight of all logistics related to the bands which includes writing contracts, managing bookings, negotiating terms, working with vendors, and creating event/performance schedules.

● Successfully built positive relationships with many business-owners within the community, resulting in an increase in band and company recognition.

Cashier, Home Depot