Telephone Representative Customer Service

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Kebra R. Menapace

Objective

To obtain an employee-training position with a focus on team building, professionalism, and expert knowledge. To instruct, motivate, and mentor future professionals in the field of teleservices.

Experience

November 2012-Present

Aegis/Teleperformance

Joplin, MO

Telephone Representative

Verification of addresses and policies for Humana members

Retention of membership for Experian customers

Assist with questions and motivation of other agents as a Team Lead

Supervisor for Assurance

Supervisor for Highmark

June 2008-March 2010

NCO

Joplin, MO

Geek Squad Telephone Representative

Customer service

Scheduling appointments

March 2007-January 2008

Systems & Services Technologies

Joplin, MO

Skip Tracer

Customer Service

Locate customers with delinquent accounts

Aid in collection of delinquent funds

May 2003-March 2007

Communications Solutions & Technologies

Joplin, MO

Telephone Sales Representatives

Sales of Cablevision service

Upgrade current Cablevision customers

References

References are available on request.

Contact this candidate