Customer Service Receptionist
Resume:
Angela Miller
Customer Service
Contact
Xenia, Ohio 45385
******@****************.***
Objective
A highly organized and hard-working individual seeking a responsible position to gain practical experience in the customer service sector.
Education
Sinclair Community College
Dayton, Ohio
1993-1994
Major in Communications
Attended 1 years toward degree completion
Experience
February 2017 – February 2019
Customer Service • Customer Relations • Meijer
February 2015 – January 2017
Customer Service • Customer Relations • Dot’s Supermarket
June 2012 – January 2015
Customer Service • Receptionist • State Farm Insurance
During my employment since 2012, I was instrumental in learning, communicating as well as resolving customer issues when faced with difficult situations. I work well in high-level stress environments working hard to resolve issues in a timely fashion which benefits both the company and the customer.
Key Skills
- Intra-Personal Communication
- Excellent Telephone Communication Skills
- Situational problem solving on the phone and chat sessions
Communication
I feel that the most important factor in customer service is active listening. Paying attention is critical to solving the problem when it is presented. Other important factors are Friendliness, Confidence, Giving (and receiving) Feedback, Empathy, Respect, and Responsiveness. Each of these factors provides the most pleasant environment for the customer and saves time and money to the company as it resolves problems expeditiously.
References Available Upon Request
Contact this candidate