Sandra Haroon

CUSTOMER SERVICE REPRESENTATIVE

adrzdd@r.postjobfree.com 1-909-***-**** San Bernardino, CA SKILLS

Guest Relations

Customer Service

Communication

Time Management

Collaboration

Problem Solving

EXPERIENCE

San Manuel Casino Mar 2006 Present

Guest Services

Act as the first point of contact for guest information Manage and greet all customers efficiently, monitor and resolve all requests and provide all required information for guests to have a great experience at San Manuel

Remain up to date and familiar with San Manuel protocol Platinum Oil Dec 2005 Sep 2010

Store Manager

Maintained inventory by implementing purchasing plans and staying in contact with vendors and shippers Interacted with customers, employees and vendors to ensure smooth transactions in a friendly and positive manner USPS Sep 2005 Sep 2006

Distribution Center Associate

Sorted, lifted and pushed moderate to heavy loads of mail and packages to prepare for delivery Performed data entry into various company software systems Participated in cross functional management teams to identify and analyze operations and logistic procedures Pack materials as well as created international documents for shipment Shell Oil Co. Jan 2003 Dec 2005

Store Manager

Monitored all aspects of store operations, provided advice, coaching and assistance to staff 99 Cent Only Stores Jan 2002 Sep 2004

Cashier

Crescent Software Products (PVT) Limited. Jun 2001 Oct 2001 Receptionist

ITIM Software Engineering Jan 2000 Jun 2001

Receptionist

Pak Resorts Marketing (PVT) Limited Apr 1999 Jan 2000 Customer Services Officer

Served customers by providing product and service information and resolving product and service problems EDUCATION

Christ The King Girls Secondary School

High School

University of Karachi

Bachelor of Arts

www.resumekraft.com

University of Karachi

Bachelor of Arts

www.resumekraft.com