Customer Service Sales Associate
Resume:
Evelyn M. Nylan
Bohemia NY *****
Education: St. John the Baptist High School
Islip NY
High School Diploma
Employment History:
Medegen Medical Supplies, Hauppauge New York
Present – Customer Service Specialist
Present
Jan 2017
Work with customer to provide updates on orders and resolve any issues to their satisfaction
Contact product team to expedite materials to ensure on time delivery to our customers
Enter Orders of sales accounts. Manage notification of obsolete items
Work with inside sales and marketing team to ensure proper pricing, suggest alternates, resolve customer issue
Troubleshoot all customer related or internal system/sales order issues
Backup for other customer service reps, performing their duties as well as my own when they are out
Provide customer service team with backorder report as necessary
Target Medford New York
Present - Supervisor
June 2005 June 2016
Customer Service Team Lead
Manage counts and Pricing
Responsible for maintaining total customer satisfaction at 20+ checkout lanes and intervene to resolve any issues to customers satisfaction.
Contact vendors to ensure inventory levels are properly maintained
Manage team of 20+ team members to insure productivity and quality are at the highest level possible.
Keep track of attendance and learning plans of team members and make adjustments when necessary to ensure proper cross training
Arrow Electronics Yaphank, New York
October 2000 Scheduler and Customer Service
June 1998
Responsible for scheduling programming of various IC machines.
Helped create international shipping station working closely with FedEx to setup systems enabling international shipments.
Set up 24 hour schedule to maintain highest capacity of machines.
In charge of expediting high priority customers special orders.
Inspect parts for quality and accuracy.
Responsible for handling high volume calls from customers to resolve quality issues in the field.
Worked on nonconformance reports to eliminate errors between customers and the warehouse within a 24 hour period.
April 1997 - Sales Associate
November 1996
Worked with startup accounts and buyers to build new accounts for the outside sales team.
Entered sales orders in internal system.
Expedited quotes on electronic components and interfaced with warehouse as needed.
October 1996 – Branch Service / Crew Leader /Quality Assurance
May 1989
Worked with customers to resolve errors in orders that reached the customer
Crew Leader responsible for day shift maintaining service levels as well as quality
Keep records of all productivity of individuals and each shift.
Work with quality assurance to maintain high quality levels of all shipments.
Symbol Technologies, Holtsville NY 11742
May 1989- Stock Room Clerk
Oct. 1987
Entered part requisitions for 500 person production floor.
Operated High Speed Automatic Storage and Retrieval System used for parts storage.
Picked electronic components and plastic from warehouse floor and delivered to automatic delivery system.
Assisted with inventory control on a daily basis to ensure correct part counts.
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