Evelyn M. Nylan

** ******* **

Bohemia NY *****

631-***-****

Education: St. John the Baptist High School

Islip NY

High School Diploma

Employment History:

Medegen Medical Supplies, Hauppauge New York

Present – Customer Service Specialist

Present

Jan 2017

Work with customer to provide updates on orders and resolve any issues to their satisfaction

Contact product team to expedite materials to ensure on time delivery to our customers

Enter Orders of sales accounts. Manage notification of obsolete items

Work with inside sales and marketing team to ensure proper pricing, suggest alternates, resolve customer issue

Troubleshoot all customer related or internal system/sales order issues

Backup for other customer service reps, performing their duties as well as my own when they are out

Provide customer service team with backorder report as necessary

Target Medford New York

Present - Supervisor

June 2005 June 2016

Customer Service Team Lead

Manage counts and Pricing

Responsible for maintaining total customer satisfaction at 20+ checkout lanes and intervene to resolve any issues to customers satisfaction.

Contact vendors to ensure inventory levels are properly maintained

Manage team of 20+ team members to insure productivity and quality are at the highest level possible.

Keep track of attendance and learning plans of team members and make adjustments when necessary to ensure proper cross training

Arrow Electronics Yaphank, New York

October 2000 Scheduler and Customer Service

June 1998

Responsible for scheduling programming of various IC machines.

Helped create international shipping station working closely with FedEx to setup systems enabling international shipments.

Set up 24 hour schedule to maintain highest capacity of machines.

In charge of expediting high priority customers special orders.

Inspect parts for quality and accuracy.

Responsible for handling high volume calls from customers to resolve quality issues in the field.

Worked on nonconformance reports to eliminate errors between customers and the warehouse within a 24 hour period.

April 1997 - Sales Associate

November 1996

Worked with startup accounts and buyers to build new accounts for the outside sales team.

Entered sales orders in internal system.

Expedited quotes on electronic components and interfaced with warehouse as needed.

October 1996 – Branch Service / Crew Leader /Quality Assurance

May 1989

Worked with customers to resolve errors in orders that reached the customer

Crew Leader responsible for day shift maintaining service levels as well as quality

Keep records of all productivity of individuals and each shift.

Work with quality assurance to maintain high quality levels of all shipments.

Symbol Technologies, Holtsville NY 11742

May 1989- Stock Room Clerk

Oct. 1987

Entered part requisitions for 500 person production floor.

Operated High Speed Automatic Storage and Retrieval System used for parts storage.

Picked electronic components and plastic from warehouse floor and delivered to automatic delivery system.

Assisted with inventory control on a daily basis to ensure correct part counts.

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