Independent Consultant Telehealth

Professional Summary

Service-oriented Professional Service Manager with 18-years’ experience in HealthCare Core competencies. These include, Project Management, Process Improvement, Change Management Revenue Cycle Management and Telemedicine.

SKILLS

Account Management * Change Management * ERP * Agile * Process Improvement *Payer Solutions * Engagement Management * Implementations * HL7 * SQL * Managed Services * RCM

EXPERIENCE

SignifyHealth July 2018-Present

Customer Success Manager

Professionally direct strategy of the Value Base Care requirements for CMS for 20 Partners.

Train and Support workflow for PGP and Enterprise partners participating VBC.

Implement change management for partners in the BPCI -A Program

Developed process and procedure for the new role of Customer Success Manger

Educate partners on the new Value Based Program

Optimized workflows

Huron Consulting Firm October 2017- July 2018

Independent Contractor – Project Manager

Telehealth Program Manager for Cancer Treatment Center of America

●Designed project plan for integration with multiple EHR and Telehealth.

Designed workflow for Enterprise within the organization for Telehealth, including revenue and scheduling.

●Developed and Defined business model for clinics and hospitals.

Worked with 3rd party vendor for integration of Telehealth

●Monitored and controlled workflows for EHR platforms go live

Independent Contractor- Project Manager- University of Kentucky

●Optimized workflow for each clinic to Best Practice within the Allscripts SFM to increase productivity and revenue.

Redesigned the functionality of Office Manager within the Allscripts APM.

●Developed MU guidelines within the internal team at University of Kentucky.

Designed and presented new functionality for the Patient Portal- (Follow My Health)

Designed workflows for UK PAC unit.

Designed new workflows and insight for all disciplines at UK

Completed all milestones for delivery to client.

●Planning the overall program and monitoring the progress.

HealthJump INC October, 2106- October 2017

Independent Consultant for Allscripts PRO PM /EEHR 14.2 and Touchworks 11.5

●Developed workflows for ambulatory providers within the healthcare industry; utilizing EMR and PM

●Provided guidelines to providers for: within CMS standards

Allscripts: Manager, Global Managed Services

April 2015 – June 2016

●Developed and communicated an unobstructed vision for the New Business Unit – Managed Services.

Fostered relationship internally to proactively grow Global Managed Services.

Developed workflows to included managing scope, quality, cost and excellent quality for project managers to implement new contracts and sales.

●Established consistent communication strategy with Global Managed Services teams to identify client needs and expectations, which included KPI and SLA.

●Workflow redesign to improve project specific to increase sales within the enterprise space..

Attended and conducted leader’s meeting to understand IT- related business needs.

●Increased profitable deployment to new client’s contacts for the Service Desk.

Cultivated a team environment from India to the U.S

ALLSCRIPTS Manager, Professional Services

January 2010- April 2015

•Developed a strategic plan to implement Allscripts ProSuite, Sunrise, Touchworks, and Population Health to the one of the largest communities- North Shore Long Island Jewish Communities.

Designed workflows for claim submission, claim status for successful RCM

Managed of a team of 20 Implementation Consultants and 10 Project Managers in the North Shore Long Island Jewish hospitals.

Managed a team that has successfully installed 92 clients (Allscripts EEHR 11.1.7, 11.2, Sunrise, 11.2, Allscripts Pro PM 14.1,14.2 and Follow My Health – Patient Portal over the past 6 years.

Developed overall project plan and scope for the NSLIJ Community Project. Which included change management, strategic analysis and analytical techniques planning and sales

Developed and refined project plans for implementations

•Streamline and executed migrations of Allscripts Interface Engine, Allscripts Pro PM, Allscripts TouchWorks, Sunrinse and Follow My Health across multiple servers

•Client Relations & Account management of escalations:

EDUCATION:

Temple University Elementary Education

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