Front Desk Customer Service
Resume:
UDOH VICTORIA NELSON
Adedoyin Adeyinka Street, Ijegun Alimosho, Lagos state.,,
+234**********, +234 812-***-**** *****************@*****.*** CAREER OBJECTIVE
Guest Service Agent desiring work with your establishment to provide unmatched customer service, administration, decision making, problem solving, and critical thinking abilities.
PERSONAL PROFILE
Date of Birth : 10 October, 1994
Marital Status : Single
Sex : Fmale
Known Languages : English
Nationality at Birth : Nigeria
EDUCATION
Cross River University of Technology
Hospitality and Tourism Management
BSc
2014-2018
Ikotun Comprehensive College
West Africa Examination Council (WAEC)
Senior Secondary School Certificate Education (SSCE) 2007-2013
Elim High School
Fist School Leaving Certificate (FSLC)
2002-2007
EXPERIENCE
Regent Hotel
Front Desk officer
Responsible for providing office support to the management team for smooth running of business and taking phone calls, sorting correspondence, answering to client inquiries, ordering, queries, office supplies, maintaining the reception area. 2018 - 2019
2020 - 2021
2020 - 2021
Egor local government Secretariat
Assistant Auditor
Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
AIICO insurance plc
Marketer
Contribute in the implementation of marketing strategies. Support the marketing manager in overseeing the department’s operations. Organize and attend marketing activities or events to raise brand awareness. Plan advertising and promotional campaigns for products or services on a variety of media (social, print etc.)
Conduct market research to identify opportunities for promotion and growth. PMI Philip Morris international
Customer Engaging Officer
Ensure outstanding customer satisfaction by maintaining strong working relationships. Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
Manage and train resources to ensure quality and consistency of service to customers.
TECHNICAL SKILLS
Microsoft Word
Microsoft Excel
Microsoft Power Point
PERSONAL STRENGTHS
Time management and deadline sensitive, ability to work under pressure
INTERESTS
Team Work
ACTIVITIES
Work well as a member of a team and in isolation Good communicator who has the ability to convey and understand complex thought person or through writing. Good at various computer skills and programs
Contact this candidate