Customer Service Representative
Resume:
Calie Rafferty
I am an ordinary person that will take extraordinary measures for satisfaction and excellent quality.
Latrobe, PA 15650
*****************@*****.***
I am a highly motivated with great communication skills. I make it a point to be detail oriented. I am fantastic at multi tasking. I remain teachable, I learn something new everyday to enhance my skill set! My drive to be successful will make me an asset to your company. Authorized to work in the US for any employer.
Work Experience
Staff Coordinator
Top Home Care Agency - Pittsburgh, PA
January 2021 to May 2022
• Identify company employee requirements and create a staffing strategy.
• Assist the HR department with hiring, training and onboarding new employees.
• Prepare work schedules and enforce compliance with company and industry labor requirements.
• Create daily staffing reports, monitor employee performance and submit weekly reports to management.
• Determine staffing shortfalls and report job vacancies and scheduling problems to human resources.
• Confirm staff details and working hours to ensure accurate employee compensation. Direct
Care Worker (DCW)
Top Home Care Agency - Pittsburgh, PA
October 9, 2019 to January 15, 2021
• I am passionate about the care I provide for the consumer and their needs.
• I am empathetic and patient
• I am committed to staying positive and encouraging.
• As a Direct Care Worker I am reliable and respectful of their choices.
• I maintain constant communication with the consumer and encourage the consumer daily.
-Formed and maintained relationships with the consumer’s closest relatives.
-Daily medication reminders
-Light house keeping
-Laundry
-Accompanied consumer to any out side appointments
-Grocery shopping and any other errand’s that needed completed
Production Worker
CITY BREWING COMPANY, LLC - Latrobe, PA
September 2015 to November 2016
-kept production flowing by checking product quality through monitoring machinery.
-provided a clean area at all times during running production
-operate factory equipment
-maintain consistent production on assembly line
-assembling products with great care to meet all safety guidelines
-Forklift certified
-Outstanding employee reviews
Education
High school-General Studies
Taylor Allderdice High School - Pittsburgh, PA
Graduated
August 1993 to June 1995
Skill Sets
• Assembly Line
• Forklift
• General Labor
• Packaging
• Pallet Jack
• Warehouse Experience
• Load & Unload
• Machining
• Customer service
• Meal Preparation
• Medication Administration
• Laundry
• Caregiving
• Food Preparation
• Home Care
• Customer support
• iOS
• Windows
• Typing
• Google Docs
• Android
• Infection Control Training
• Communication skills
• Driving
• Operating Systems
• Computer Networking
• Active Directory
• Filing
• Medical terminology
Assessments Provided on Indeed
Home health aide skills — Proficient
June 2022
Providing care to patients in a home setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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