Customer Service Data Entry
Resume:
Jazmin Caceres
****************@*****.*** primary email
Jacksonville, AR 72076
**************@*****.***
In the past I have worked in customer service so therefore I do have great customer service skills. I am looking for a job that I can stay for long term and be able to work my way up. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Resolution Specialist
Walmart Call Center - Springdale, AR
October 2018 to March 2020
Helped customers with grievances against a store employee or anything that happened in a store and sent e-mails to the correct department. Made phone calls to Store Managers or anywhere within the company that needed to be called or calls transferred to. Patient Services
Arkansas Dentistry and Braces Corporate - Fayetteville, AR August 2015 to January 2018
Responsibilities
I schedule appointments, speak to patients about their accounts, help with billing questions, make reports for missed appointments, coming appointments, and recalls. Skills Used
I demonstrate on a daily basis good customer service skills Line Operator
Arkansas Democrat Gazette - Lowell, AR
2013 to 2015
Responsibilities
Made sure the line was working properly and in order. Directory Assistance Operator
KGB USA - Fort Worth, TX
February 2008 to February 2013
Responsibilities
Provide accurate information in a timely manner
Accomplishments
Developed great searching skills
Skills Used
I was able to multitask searching for information to get the call completed within seconds. Education
Business
Tallahassee Dept of Education - Tallahassee, FL
2011 to 2013
Office Technology
Texas Dept of Education - Fort Worth, TX
2008 to 2008
GED
Texas Tech Ed
Skills
• Microsoft office (4 years)
• Bilingual (10+ years)
• Customer Service (8 years)
• Appointment Scheduling (Less than 1 year)
• Call Center (8 years)
• Typing (10+ years)
• Answering Phones (8 years)
• Telemarketing (1 year)
• Communications (8 years)
• Directory Assistance (8 years)
• Phones (8 years)
• Scheduling (1 year)
• Schedule Appointments (1 year)
• Hipaa (1 year)
• Medical Scheduling
• Microsoft Outlook
• Cold Calling
• Medical Billing
• Medical Office Experience
• Negotiation
• Data entry
• Computer literacy
• Time management
• Communication skills
• Administrative Experience
• Clerical Experience
Languages
• Spanish - Fluent
• English - Fluent
Assessments
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Expert
November 2020
Identifying and resolving common customer issues
Full results: Expert
Typing — Familiar
November 2020
Transcribing text using a standard keyboard
Full results: Familiar
Data entry: Accuracy — Expert
November 2020
Entering data quickly and accurately
Full results: Expert
Scheduling — Proficient
June 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Bilingual
Knowledgeable in Hipaa regulations
Contact this candidate