Customer Service Office Assistant

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Dear Sir/Madam

I would like to introduce myself as a degree holder in BBA

and Diploma in Aviation Management with substantial experience in Office Relationship works day to day co-ordination works distribution of manpower and reception actives Knowledge. Through my education and experience I have gained many skills as well understanding of all techniques and managerial skills, concepts and dealing clients. 1. Last designation : Office Admin

2. Last Organization : Hansha Interiors TVM- INDIA 3. Current Location : Doha - QATAR

4. Working Experience : 3+ Years

Interested in working with an organization offering a challenging, creative and a continuous learning environment, where my skills and knowledge can be utilized and shared.

I am positive it would be equally beneficial to meet and talk about the goals of your organization and how my technological and computer abilities and management abilities you are attaining those goals. If you feel free go through my CV attached herewith suitable for any vacancies with your organization. Don’t hesitate to call me in the given blow

+974-****-**** or mail: *******@*****.***

Regards

INSHA S RAFI

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C u r r i c u lum V i t a e

INSHA S RAFI

Mobile : +974-****-****

E-mail : *******@*****.*** Current Location : Doha – QATAR Personal Statement: I am an articulate and conscientious individual with a dynamic, adaptable nature and able to accept the responsibility of different challenging tasks with strong interpersonal skills. I wish to add to my qualifications and experience in work, relating to people, organizations, and technology. I am enthusiastic and always strive to succeed. For a challenging career using my knowledge and experience to make a positive contribution construction sector whilst staying abreast with the current technology and practices in the industry.

EDUCATION

• DIPLOMA IN AVIATION MANAGEMENT Bangalore- Quality Collage of Management 2017

• BBA (Bachelor of business Administration) Meghalaya- Williamcaryy University 2016

• PLUS, TWO (Xii) Board Examination, Kerala, India

• SSLC (X) Board Examination, Kerala, India

WORK EXPERIENCE

Working as an OFFICE Admin in FIRST PEST CONTROL GENERAL & CLEANING (Salwa Road – Doha QATAR) “December 2021 – till”

• Submit timely reports and prepare presentations/proposals as assigned

• Coordinate office activities and operations to secure efficiency and compliance to company policies

• Maintaining general office files, including job files, vendor files, and other files related to the company’s operations

• Inform clients of unforeseen delays or problems

• Plan, organize, direct, control and evaluate work of others

Working as an OFFICE Admin in HANSHA INTERIORS (Poojappura, Trivandrum- INDIA) “September 2020 – October 2021”

• Performing bookkeeping tasks such as invoicing, monitoring accounts receivable

• Coordinating and managing appointments, meetings, and the conference room schedule to prevent duplicate bookings.

• Carrying out clerical duties such as answering phone calls, responding to emails, and preparing documents, including office correspondence, memos, resumes, and presentations.

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Working as a CUSTOMER SERVICE in TRUTH REAL ESTATE AND RENT A CAR (D-ring Road-QATAR) “April 2019 – June 2020”

• Deliver exceptional customer service by professionally receiving and responding to incoming calls from customers

• Respond to emergency situations using established procedures

• Handle the processing of all orders with accuracy and timeliness

• Trouble shoot and resolve customer service inquiries while building a relationship with the customer

Working as an OFFICE Assistant in HANSHA INTERIORS

(Poojappura, Trivandrum- INDIA) “January 2018 – February 2019”

• Giving a friendly welcome service

• Able to accurately determine a customer’s needs

• Handling the office administration activities

• Day to day coordination of project

• Work Includes distribution of manpower

• Attendance, Deployment of labour to various sites

• Reception activities

SOFTWARE EXPOSURE

• MICO – (AMANA BILLING SOFTWARE)

• ACCESSING E-MAIL AND INTERNET BROWSING

• MICROSOFT OFFICE (MS-WORD / MS-EXCEL)

LANGUAGE SKILLS

MALAYALAM, ENGLISH, TAMIL, HINDI

(MOTHER TONGUE)

PERSONAL DETAILS

Nationality : Indian

Marital status : Single

Passport no : P 3398553

Sex : Female

Date of Birth : 02nd June 1994

VISA Status : Qatar Residency Visa (NOC Available) REFERENCE

Mr Shameer (Operations Manager- Truth Rent a Car & Real Estate) -974-****-**** DECLARATION

I sincerely believe that the above-mentioned facts are true to my knowledge and belief. Regards

INSHA S RAFI

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